MyNCID User Migration for Individual & Business Users

Since October 2021, the N.C. Department of Information Technology has been working to modernize the state of North Carolina’s N.C. Identity Management service – commonly referred to as NCID. 

NCID is the state’s primary access control and identity management system that state employees, many local government employees and the public use to access online services and systems provided and operated by state and local government agencies.

These updates have involved enhancing security and improving users’ ability to better manage their accounts (e.g., changing their password, retrieving forgotten passwords, etc.).

If you are a member of the public or employee of a business and have received an email about your account, please refer below to the frequently asked questions and answers for more information.

Employees and contractors of state and local government agencies that use NCID are not affected by these changes.

Frequently Asked Questions

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Your email address is associated with an NCID username that, at some point, was created to access an online service provided by a state or local government agency.  

NCID is the state of North Carolina’s identity management system, which these agencies use to ensure your online accounts are secure.

Examples of services include but are not limited to filing for unemployment benefits, applying for Food and Nutrition Services, signing up for Medicaid and applying for certain types of licenses and certifications.

If you do not currently use an online service provided by a state or local government agency, it could be that you received the email because you used but the account was never deleted from the NCID system.

If you do not use the NCID username associated with your email address within 15 months, your account will automatically be deleted. If you are certain you do not need it and would like to delete it sooner, please follow these instructions:

  1. Visit and log in with your the NCID username in the email message. 
  2. Click on the Profile Information tab. 
  3. Click on the three dots on the top right corner of the screen. 
  4. Then click on Delete My Account, option. 
  5. Be sure to also click the Delete button in the confirmation window.


No, your username and password will remain the same unless you decide to change it. 

Your password should still work. Because the URL to access the new NCID system has changed, you initially will need to manually enter it and then save the credentials for the new website URL in your password manager.

NCID accounts for individual and business users automatically expire if you do not log in to your account within 15 months. 

You will receive an email 21 days before your account expires, prompting you to log in. If you do not take action, you will receive another email reminder seven days before your account expires.

If you still have questions, please contact the NCDIT Service Desk at any time by calling 800-722-3946. You can also chat live with an NCDIT Service Desk specialist weekdays from 8 a.m. to 5 p.m.