NCID for Delegated Administrators


Resources on this page are intended only for delegated NCID administrators, who manage NCID user accounts within their organization, division or section. 

User Guides

Frequently Asked Questions

General Information

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It is recommended that a minimum of two people be assigned as administrators for each agency level.

Agencies make this business decision. For example, they delegate the role to human resources, security or network administrators.

The remaining delegated administrator should make another user a backup delegated administrator. Every agency should always have more than one delegated administrator.

No. Application owners may also assign roles.

Yes. In the NCID Portal, click on the “Request Access” tile, then click on the "Update Employee Account" link. Search for the user account you want to view.

The system does not issue alerts when employees leave the organization.

Creating & Managing Accounts

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Delegated administrators do not create or delete individual and business accounts. These accounts are created and maintained by the individual and business account user themselves. Delegated administrators do not vet, approve or manage non-employee accounts.

New accounts are automatically approved when delegated administrators create them.

Users' email accounts most likely are treating messages from NCID as spam. To ensure that NCID messages are always delivered to users' inbox, ask them to verify that their email is set up to accept messages from before they complete self-registration.

If users do not receive an email in their inbox a few minutes after registering for a new account, ask them to check if the message was marked as spam and sent to their junk email folder. Users can move the message to their inbox and validate their new account.

If an employee does not log in within 14 days of the account being created, the system will automatically delete the account.

Delegated administrators are not notified if users do not log in.

NCID does not use the Integrated HR-Payroll System to provision new state employee accounts. Delegated administrators set up NCID accounts for new employees. Human resources staff generate the workforce ID numbers when setting up employees in the HR-Payroll System. 

Delegated administrators can only associate an employee account with their organization. Non-employee type accounts (individual and business user accounts) are not managed by delegated administrators.

Deactivating, Archiving & Reactivating Accounts

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State agencies are billed for every active NCID account. Billing stops when an account is deactivated, but an agency's billing numbers are set once annually. Early in the calendar year, the NCDIT billing group requests a list of current active NCID state agency accounts and uses that number to bill for NCID accounts for the next 12 months.

No. Delegated administrators do not manage individual and business accounts. 

Yes. Please refer to Getting Started for Delegated NCID Administrators for information on how to deactivate and archive employee accounts.

Delegated administrators need to manually archive employee accounts after they have been deactivated.

They stay deactivated until delegated administrators reactivate or archive them.

Transferring Accounts

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Several things can happen. First, the receiving agency can approve the request. Second, the receiving agency can reject the request, and the user account stays in the current agency. Third, after seven days, the workflow expires, and the account remains with the current agency. The account stays in the same state as before the transfer. Account expiration can also be set for a future date.

The delegated administrator of the originating agency needs to notify the delegated administrator of the destination agency. 

No. Only state agencies can do agency-to-agency transfers.

No. Not having to deactivate or archive accounts simplifies the process.

No, if the application is set up to allow cross-agency access.