Multifactor Authentication

Before Seeking Help

The information on this page can address many issues users have with setting up or using multifactor authentication with state of North Carolina services and applications. If you still need assistance after reviewing this page, contact your agency's help desk or NCID administrator.

Before seeking help, here are some helpful tips if you are having trouble logging in:

  • Double-check the spelling on the email address you have entered.
  • Double-check the spelling on the password you have entered.
  • Double-check to make sure you are using your state-issued email address OR ncid@nc.gov if you do not have a state-issued email address.
  • Double-check to make sure you are using your state-issued email password OR your NCID password (if using an ncid@nc.gov email address.)
  • Capture a single screenshot of the error message you are receiving. This will be helpful in troubleshooting your issue.

Getting Help

Setting up Multifactor Authentication

Why Multifactor Authentication?