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  3. NCID for Service Desk Administrators

NCID for Service Desk Administrators

Overview

Resources on this page are intended only for service desk administrators.

Documentation & Resources

User Guides

  • Agency Service Desk Quick Start Guide (Internal Users)
  • NCDIT Service Desk Quick Start Guide (Internal Users)
  • NCID Guide for Service Desk Staff (External Users)

Videos

  • Overriding the Three-Day Password Rule for External Users
  • Unlocking an External User’s Locked Account
  • Managing Service Desk Administrator Access in MyNCID Portal

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    • NCID
      • Reset Password or Unlock Account
      • NCID for Individuals & Business Users
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      • Delegated NCID Administrator Directory
      • NCID for Application Administrators
      • NCID for Delegated Administrators
      • NCID for Service Desk Administrators
      • NCID Agency Forms & Models
      • NCID Citizen Identity Project
      • MyNCID User Migration for Individual & Business Users

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N.C. Department of Information Technology 
P.O. Box 17209 
Raleigh, NC 27619-7209

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919-754-6000 
800-722-3946

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