NCID for Service Desk Administrators

Overview

Resources on this page are intended only for service desk administrators.

Documentation & Resources

User Guides

• Agency Service Desk Quick Start Guide (Internal Users)
• NCDIT Service Desk Quick Start Guide (Internal Users)
• NCID Guide for Service Desk Staff (External Users)

Videos

• Overriding the Three-Day Password Rule for External Users
• Unlocking an External User’s Locked Account
• Managing Service Desk Administrator Access in MyNCID Portal