Statewide IT Strategic Plan

Vision

Government that strategically leverages technology for an equitable, prosperous, healthier and educated North Carolina

Mission

Enable trusted business-driven solutions that meet the needs of North Carolinians

Priorities

  • Broadband and connectivity
  • Cybersecurity and privacy
  • Digital transformation

Guiding Principles

  • Collaboration
  • Innovation and creativity
  • Transparency
  • Accountability
  • Agility
  • Integrity
  • Customer-focused

Process

The state chief information officer, who leads the N.C. Department of Information Technology, develops the Statewide IT Strategic Plan.

NCDIT submits the plan to the N.C. General Assembly along with the governor's budget. This process is required by state statute.

As a state agency, NCDIT also develops its own strategic IT plan.

Goals

Foster a connected North Carolina to improve opportunities and outcomes for all North Carolinians

  • Provide resources to our partners in the private, not-for-profit, and public sectors to expand broadband and increase digital equity
  • Collaborate with partners to establish guidance and policy to improve the digital landscape
  • Develop better data mapping of served, unserved and underserved populations
  • Enhance 911 capabilities across the state
  • Support improved health outcomes through the adoption of innovative technologies
  • Improve access to online learning opportunities for all of North Carolina's students while ensuring data privacy
  • Foster and promote digital government

Transform the delivery of services

  • Enhance service management by improving transparency and streamlining and securing day-to­ day operations
  • Adopt broker service model and supporting capabilities
  • Improve our ability to forecast the needs of our customers
  • Develop and implement a new funding model for IT in the state
  • Develop scalable services that meet the current and emerging needs of our customers
  • Invest in modern authentication services to support the state's current and future needs

Optimize and secure the state's IT and application portfolios

  • Leverage the Enterprise IT Portfolio Management tool to identify technology convergence opportunities across the state
  • Implement enterprise IT governance to optimize IT investments
  • Develop a statewide resiliency and security plan for critical applications for all levels of government
  • Make strategic decisions about the state's IT portfolio based on business needs
  • Modernize state infrastructure to broadly include cloud and on-demand models and supporting capabilities
  • Develop an application modernization program

Promote an inclusive and innovative workforce

  • Attract, develop and retain a skilled and diverse workforce
  • Establish a culture of empowerment and collaborative thinking
  • Invest in people through increased training and education opportunities
  • Develop and implement advancement opportunities for employees
  • Create a succession strategy for IT staff to ensure continuity of service across the enterprise
  • Improve communication and transparency with employees

Leverage data assets and analytics to further advance a data-driven government

  • Execute enterprise data governance strategies to promote data sharing while ensuring data privacy and security
  • Inventory and invest in critical data assets across the enterprise
  • Advance the data integration and analytics program statewide
  • Implement an enterprise data management program that addresses data standards, quality and accessibility
  • Expand the use of modern data visualization capabilities to measure performance and impacts