Cisco Telephone Deployment & Day One Guide

Thank you for selecting the N.C. Department of Information Technology as your telephone service provider. We hope that you will be pleased with you Cisco 8800 series telephone.

What Can I Expect?

What Can I Expect?

  • An NCDIT communications analyst will coordinate an installation window for your site.
  • During the window, the vendor or NCDIT personnel will install your telephone set.
  • Your computer will be unplugged, the Cisco telephone will be connected to the network cable, and your computer will be plugged into the Cisco telephone.
How Do I Prepare?

How Do I Prepare?

  • Your existing saved voicemail messages and greeting cannot be imported into the Cisco Unity voicemail system.  You should change your voicemail greeting at least 30 days in advance of your unit cutover to indicate your new telephone number.  
  • Write down contact and speed-dial numbers; they will not be migrated.
  • Review the informational documents available here.
Logging in for the First Time

Logging in for the First Time

Log into the new voicemail system to set up announcements and change the default password (121212). Use the button on your phone or call your phone remotely. If needed, the general access number for your new voicemail is 919-754-6500.

Please see the Cisco voicemail reference guide for more information.

10-Digit Dialing Now Required

10-Digit Dialing Now Required

Instead of seven-digit dialing for internal calls, you must now use 10-digit dialing for both internal and external calls. This change is required to accommodate dial-plan growth.

Dial 9 for External Calls

Dial 9 for External Calls

You no longer need to dial 9 to access an external line. Simply dial the 10-digit telephone number, and it will route correctly.

Voicemail

Voicemail

All customers are provided voicemail unless they specifically request not to be. Please refer to the Cisco voicemail reference guide for instructions.

Checking Voicemail Remotely

Checking Voicemail Remotely

To check your voicemail remotely:

  1. Dial 919-754-6500.
  2. Press “*” when you hear the Cisco Unity Connections greeting.
  3. You will then be asked to enter your ID and PIN. Your ID is your 10-digit telephone number, preceded by the number “1” (1-xxx-xxx-xxxx). Your PIN is your existing voicemail PIN.
Jabber for Desktop

Jabber for Desktop

All customers are provided with the Jabber Unified Communications Solution (soft phone.) This allows remote workers to use their PC as their telephone set (note that a headset is required.) Please see the Cisco Jabber user guide for details.

Customers are cautioned NOT to call 911 from their Jabber client when away from their normal work location. Jabber will present your normal work location to the 911 operator and might significantly delay their response.

Jabber for Mobile Users

Jabber for Mobile Users

Users also have the option of using Jabber on their cellphone or tablet by downloading the most recent version form their preferred app store.

Need Help?

Need Help?

Customers experiencing service interruptions or have questions after the transition should submit an incident using the ServiceNow portal or call the NCDIT Service Desk at 919-754-6000.

Common Issues

Issue Solution
I am having telephone issues (e.g., no dial tone, can’t place outbound calls, etc.). Call the NCDIT Service Desk, or submit an incident via ServiceNow.
I don’t know how to use my phone. Review documentation and training materials.