Using Text Message to Help Change Your NCID Password

You now have a cellphone number associated with your NCID account and can use text messaging, or SMS, to help change your NCID password. If you have any problems with this process, please contact your NCID administrator.

  1. Go to https://ncidsspr.nc.gov/sspr/public/forgottenpassword.
     
  2. When prompted, as shown in the image below, enter your NCID username. Then click Search.
     
    NCID SMS Reset Prompt to Enter Username

     

  3. Choose SMS Text/Email.
     
    NCID SMS Reset Choose SMS Prompt

     

  4. Choose SMS.
     
    NCID SMS Reset Use SMS Prompt

     

  5. Check the cellphone number associated with your NCID account for a six-digit security code. Then enter the code in the prompt that appears on the NCID password reset page, as shown below.
     
    NCID SMS Reset Enter Security Code Prompt

     

  6. Click Check Code.
     
  7. You will then be prompted to change your password.