NCID User Help NCID lets the general public and government employees access state resources and services online. With an NCID account, North Carolina residents and businesses can login to state services and do transactions online with many state agencies. All state and local government employees must have an NCID account. They might also have the roles as NCID administrators. State government employees work for a North Carolina state agency, including UNC System universities. Local government employees work for a North Carolina county, municipality, community colleges, public school systems or other local government organization. These frequently asked questions tell how the general public and government employees can set up, manage and troubleshoot their NCID accounts. For more details, see the: NCID User Guide NCID Password Help New Accounts I'm a business, resident or member of the general public. How do I get my NCID login? Residents and businesses can create their own NCID accounts. Go to the NCID site, and select “Register!” underneath the login fields. Registration usually takes about 15 minutes to complete. Select the type of account you need, and follow the instructions. What type of NCID account do I need? NCID has four types of accounts: Individuals—North Carolina residents who need to access online state services Business—Owners or employees conducting online transactions with the state on behalf of their business State employee—persons employed or assigned to work for a state agency, including UNC System universities Local government employee—persons employed or assigned to work for a county, municipality, community colleges, public school systems or other local government organization I'm a new government employee. How do I get my NCID login? Your agency's delegated administrator will create your NCID account. The administrator will notify you when your account is created and give you a temporary password. You must login within 14 days and then change the temporary password and set up your challenge questions. I'm a temporary government employee. How do I get my NCID login? Delegated administrators create all government employee accounts, including for temporary employees. I'm a new local government employee, but my organization doesn't have an NCID administrator. How do I get my NCID login? Local government employees who do not have a delegated administrator for NCID in their organization can create their own accounts through self-registration. Go to the NCID site, and select “Register!” underneath the login fields. Select a "Local government employee" account, then follow the instructions given. Registration usually takes about 15 minutes to complete. Why did I receive an error message while logging in to my new account? The first time you login to NCID, you will be asked to select your challenge questions. If you do not, you will receive a login error. This requires resetting your password. How long will my account remain active? Will it expire? For the general public, your account will expire if you do not confirm it within three days of creating it. It will also expire if you do not use it over 18 months. For government employees, your account will be removed if you do not claim it within 14 days after it is created. How do I reset my password? Or unlock my NCID account? See the NCID password help page for information on how to reset passwords and unlock accounts. I'm a government employee. How can I find out who my NCID administrator is? Find contact information for NCID administrators. Will my NCID account expire? Your account will be removed if you do not claim it within 14 days after it's created. I'm a government employee. How long does it take for my NCID account and password to synchronize with BEACON? Approximately 5 minutes. Troubleshooting How can I tell if I'm having a problem with my NCID account or my application? Check by logging in to the NCID site. If you can login and see a "Welcome to NCID System" page, your NCID account is functioning properly. If you still cannot access an application with your NCID account, contact the NCDIT Service Desk at 919-754-6000 or 1-800-722-3946. Tell them you are having problems accessing the application but can login to the NCID site. When I go to the NCID login screen, some text or buttons are hidden. How can I fix this? Your font size might be too large. Reduce it so that all the text and graphics fit on the screen. In Microsoft Edge , click on the View menu, and select the Text Size option. Click on the desired size (e.g., medium). If your mouse has a scroll wheel, hold the Ctrl key while turning the wheel toward you. Do I have to use Microsoft Edge, or will NCID work with other browsers? Microsoft Edge is the recommended browser for NCID, but it will work with the current version of Firefox and other browsers in most cases. For NCID to work correctly with Microsoft Edge, enable the "Compatibility View" feature. Whichever browser you prefer, use the most current version.