NCID User Help

NCID lets the general public and government employees access state resources and services online. With an NCID account, North Carolina residents and businesses can login to state services and do transactions online with many state agencies.

All state and local government employees must have an NCID account. They might also have the roles as NCID administrators.

State government employees work for a North Carolina state agency, including UNC System universities. Local government employees work for a North Carolina county, municipality, community colleges, public school systems or other local government organization.  

These frequently asked questions tell how the general public and government employees can set up, manage and troubleshoot their NCID accounts.  For more details, see the:

New Accounts

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Residents and businesses can create their own NCID accounts.

Go to the NCID web portal and select “Register!” underneath the login fields. Registration usually takes about 15 minutes to complete.

Select the type of account you need and follow the instructions.

There are four types of NCID accounts:

  • Individual - for North Carolina residents who need to access online state services
  • Business - for owners or employees conducting online transactions with the state on behalf of their business
  • State employee - for people employed or assigned to work for a state agency, including UNC System universities  
  • Local government employee - for people employed or assigned to work for a county, municipality, community colleges, public school systems or other local government organization

Your agency's delegated NCID administrator will create your NCID account. The administrator will then notify you and give you a temporary password. You must log in within 14 days and then change the temporary password and set up your challenge questions.

Delegated NCID administrators create all NCID accounts for government employees, including temporary employees.

Local government employees who do not have a delegated administrator for NCID in their organization can create their own accounts through self-registration.

Go to the NCID web portal and select “Register!” underneath the login fields. Select a "Local government employee" account, then follow the instructions given. Registration usually takes about 15 minutes to complete.

The first time you log in to NCID, you will be asked to select your challenge questions. If you do not, you will receive a login error. This requires resetting your password.

For the general public, your account will expire if you do not confirm it within three days of creating it. It will also expire if you do not use it within 18 months.

For government employees, your account will be removed if you do not claim it within 14 days after it is created.

See the NCID password help page for information on how to reset passwords and unlock accounts.

Find contact information for NCID administrators.

Your account will be removed if you do not claim it within 14 days after it's created.

Approximately 5 minutes.

Troubleshooting

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Check by logging in to the NCID web portal. If you can login and see a "Welcome to NCID System" page, your NCID account is functioning properly.

If you still cannot access an application with your NCID account, contact the NCDIT Service Desk at 919-754-6000 or 1-800-722-3946. Tell them you are having problems accessing the application but can log in to the NCID web portal.  

Your font size might be too large. Reduce it so that all the text and graphics fit on the screen. In Microsoft Edge, click on the View menu and select the Text Size option. Click on the desired size (e.g., medium). If your mouse has a scroll wheel, hold the Ctrl key while turning the wheel toward you.

Microsoft Edge is the recommended browser for NCID, but it will work with the current version of Firefox and other browsers in most cases. For NCID to work correctly with Microsoft Edge, enable the "Compatibility View" feature.  Whichever browser you prefer, use the most current version.