NCID Password Help Government workers and North Carolina residents and businesses can manage their NCID accounts, which they use to log in to state websites and services. Users can reset their own passwords or unlock their accounts from their computer or their mobile phone. Reset Your Password or Unlock Your Account Go to https://ncid.nc.gov/ at any time. You can use your mobile phone or another device, and you don't have to wait 30 minutes if your account is locked. Select the link beneath the NCID login that you need: Forgot Password Unlock Account Enter your username, and follow the prompts. For more details about managing your NCID password, see the following frequently asked questions and the Self-Service Password Reset Quick Start Guide. Frequently Asked Questions What are the password requirements? All NCID passwords must be strong, and they cannot be used more than once. Passwords must: Be case sensitive. Note which characters you make uppercase or lowercase. Be between 8 and 35 characters long Not include part of your name or username Have at least four types of the following characters: Uppercase letters (A-Z) Lowercase letters (a-z) Numbers (0-9) Symbols (!, #, $, etc.) Other language characters How do I reset my NCID password? The general public and government employees can reset their passwords by going to the NCID site. Click the "Forgot Password" link underneath the login fields. Follow the instructions given. For more details, see the Self-Service Password Reset Quick Start Guide. What can I do if my account is unlocked? All users' accounts will automatically unlock after 30 minutes, and you can then login from the NCID site. For immediate assistance, go to the NCID site, and click the "Unlock Account" link underneath the login fields. You can use your challenge questions to unlock your account. Follow the instructions given. State and local government employees can also contact their NCID administrator or service desk to unlock their account. Can someone else unlock my account and change my passwords? Administrators can unlock accounts and passwords for state and local government employees but not the general public. Employees are notified when administrators do so. Service desk administrators and delegated administrators may do so for all users in their organization. Delegated administrators' accounts can be changed only by another delegated administrator. If I forget my new password, can I reset it again? All users have to wait and use their new password for at least three days. That's required by federal regulations. However, state and local government employees can contact their NCID administrator to reset it before then. Will my password expire? For the general public, your password will not expire. State and local government employees' passwords will expire after 90 days. That includes employees on medical leave. To change your password at any time, login to the NCID site, and click the "Change My Password" tab. Government employees can check their password expiration date on their profile on the NCID site. You'll also see an alert when logging directly into NCID. As a convenience, employees will get an email alert 10 days before your password expires. Check your junk mail folder if you don't see it. Delegated administrators can see the password expiration dates for their users in the CSV reports generated by the NCID system. Will I ever have a temporary password? The general public will always set their passwords themselves and will never have a temporary password. State and local government employees are sometimes given temporary passwords by their administrators. This happens when administrators create accounts or reset passwords for employees. Employees must login to the NCID site and change their temporary password before using any other application (e.g., BEACON, Exchange). Temporary passwords expire within 90 days. I'm an administrator. Can I use the same temporary password for different accounts? The system allows this, but for security, a different password should be used for each password reset. Agency policies should address this security risk. I'm a government employee. How long does it take for my NCID account and password to synchronize with BEACON? Approximately 5 minutes.