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CJLEADS Troubleshooting

Clearing Cache and Browsing History

 

Internet Explorer (IE)

  1. In the upper right-hand corner click on the symbol of a gear wheel
  2. Click on “Internet Options”
  3. Under the General tab you will see a button that says delete. Click delete to open the next window.
  4. A check needs to be placed in all boxes except Preserve Favorites and Tracking protection. They should be unchecked. Click delete.
  5. Wait for the browser to tell you that it has completed the process. Close the browser completely.
  6. Re-open the browser and navigate to https://it.nc.gov/CJLEADS and log back in to CJLEADS via our website.

 Google Chrome

  1. In the upper right-hand corner click on the 3 dots.
  2. Navigate to “History” and click on History.
  3. On the left-hand side click on “Clear Browsing Data”
  4. Choose the Advanced tab
  5. Your time range should be set to “All time”
  6. You should have a check mark in all boxes except content settings and Media licenses, those should be blank. Click Clear Data.
  7. Wait for the browser to tell you that it has completed the process. Close the browser completely.
  8. Re-open the browser and navigate to https://it.nc.gov/CJLEADS and log back in to CJLEADS via our website.

 Fire Fox

  1. In the upper right-hand corner click on the 3 horizontal lines
  2. Click Options from the menu
  3. On the left-hand side click “Privacy and Security”
  4. Click on the “Clear History” button
  5. On the Clear all history screen, time range should be set to “Everything” and all boxes should be check. Click Clear Now.
  6. Wait for the browser to tell you that it has completed the process. Close the browser completely.
  7. Re-open the browser and navigate to https://it.nc.gov/CJLEADS and log back in to CJLEADS via our website.

 Microsoft Edge

  1. In the upper right-hand corner click the 3 dots.
  2. Click “settings” from the menu
  3. Click “Choose what to clear” under clear browsing data.
  4. The first 6 boxes should have a check in them, the last 5 should be blank. Click “Clear”
  5. Wait for the browser to tell you that it has completed the process. Close the browser completely.
  6. Re-open the browser and navigate to https://it.nc.gov/CJLEADS and log back in to CJLEADS via our website.

Functionality Issues

In order for the CJLEADS helpdesk to effectively help troubleshoot your functionality issues, please send your User ID, Browser Version, and Operating System to cjleadshelp@nc.gov. You can follow the steps below to gather the information.

Finding the Browser Version

Internet Explorer (IE)

  1. In the upper right-hand corner click on the symbol of a gear wheel
  2. Click on “About Internet Explorer”
  3. The version will then be in the little window that pops up.

 Google Chrome

  1. In the upper right-hand corner click on the 3 dots.
  2. Click on “Help”
  3. Click on “About Google Chrome”
  4. The version will then be displayed.

 Fire Fox

  1. In the upper right-hand corner click on the 3 horizontal lines
  2. Click “Help” from the menu
  3. Click on “About Fire Fox”
  4. Click on the “Clear History” button
  5. The version will then be displayed.

Microsoft Edge

  1. In the upper right-hand corner click the 3 dots.
  2. Click “settings” from the menu
  3. Scroll to the bottom of the settings menu
  4. The browser version is listed at the bottom labeled “About this App”

 

Finding the Operating System Version (Windows)

  1. Choose the Start Menu at the bottom left corner
  2. Type Command Prompt in the Search Field
  3. Select Command Prompt (should be up at the top of that window.
  4. The Windows Version is at the top of that Command screen.