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Next Generation 911

Next Generation 911 for North Carolina

The State of North Carolina is implementing Next Generation 911 (NG911) to ensure citizens are able to access 911 services regardless of their location or the communication technology they use. NG911 is the transition from legacy 911 to an Internet Protocol (IP)-based system for routing digital information (i.e. cell phone calls, text messages) to the appropriate 911 call center, or Public Safety Answering Point (PSAP). NG911 will establish interoperability, security, economies of scale, competition, and innovation among the 127 PSAPs throughout North Carolina. This will vastly improve the efficiency and effectiveness of emergency response.

The NC 911 Board has contracted with AT&T for the implementation of a statewide Emergency Services IP Network (ESInet) and a hosted call handling system. The NC 911 Board has contracted with GeoComm to manage the GIS services portion of the NG911 Project. Both of these contract will help North Carolina transition into a fully functional NG911 eco-system compliant with the National Emergency Numbers Association (NENA) i3 standards and best practices.

NG911 Benefits

  • Call routing based on the caller's location, not from the wireless tower that received the 911 call.
  • Text-to-911 reliability.
  • Video-to-911 reliability.
  • Provisioning of 911 call load sharing among PSAPs during emergencies.
  • Accurate, reliable, and timely location information for 911 telecommunicators and field responders, especially for wireless and other nomadic 911 callers.

NC 911 Board Regional Coordinator Map

For questions regarding your PSAP's transition to the NG911 system please contact your Regional Coordinator. Hover over a county to discover your NC 911 Board Regional Coordinator. Click on a county to email your regional coordinator.