Can't log in to your NCID or MyNCID account? Use your phone or computer to reset your NCID or MyNCID password or unlock your account at any time. To get started, choose the set of instructions below that apply to you.

Tab/Accordion Items

State Outline of North Carolina with the words MyNCID

Resetting Your Password

  1. On your desktop or mobile device, visit the MyNCID Account Recovery Options page on the MyNCID Portal.
  2. Choose the Forgot Password link.
  3. Enter your registered MyNCID username, and then select the Send Request button.
  4. Check your email for a link to reset your password.

Access a video tutorial of how to reset your password. 

Unlocking Your Account

Please note that all locked MyNCID accounts automatically unlock after 2 hours. To unlock your account sooner, follow these instructions to receive a one-time password.

  1. On your desktop or mobile device, visit the MyNCID Account Recovery Options page fon the MyNCID Portal.
  2. Choose the Unlock Account link.
  3. Enter your registered MyNCID username, and then select the Get OTP button.
  4. Check your email for a one-time password, which expires after 10 minutes.
  5. Enter the one-time password and select Validate and Unlock.

Access a video tutorial of how to unlock your account. 

  1. On your desktop or mobile device, go to the NCID Portal.
  2. Select the link beneath the NCID Login button that you need:     
    •    Forgot Password    
    •    Unlock Account
  3. Enter your username and follow the prompts.   

Still Need Help?

If you are still having issues unlocking or resetting your password, or have other questions about NCID, please refer to the resources listed below.

MyNCID for Residents & Business Users
NCID for Government Employees & Contractors

Please note: NCDIT Service Desk specialists can unlock any state employee's NCID account but can only reset NCID passwords only for N.C. Department of Information Technology employees.     

Off