MyNCID Basics

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  1. Go to the MyNCID Portal and select Register Now.
  2. If you are registering as an individual or resident, select Individual. If you are registering on behalf of a business, select Business.
  3. Complete the registration form and set your password.

Registration usually takes about 15 minutes to complete.

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Registering for a MyNCID Account

Your MyNCID account will expire if you do not confirm it within three days of creating it. (Remember to open the link sent to your registration email to activate your account.)

Your account will also expire if you do not use it within 15 months. You will receive an email reminding you to log in 21 days before your account is set to expire. If you do not log in, you will receive another email seven days before the expiration date.

Follow these steps to reset your MyNCID password:

  1. On your desktop or mobile device, visit the MyNCID Account Recovery Options page on the MyNCID Portal.
  2. Choose the Forgot Password link.
  3. Enter your MyNCID username, and then select the Next button.
  4. MyNCID will send you a one-time password. Choose whether you want to receive it in your email or as a text message.
  5. Enter the one-time password that you received in your email or text message. Then, choose the Submit button. (Please note that the one-time password expires after 10 minutes.)
  6. You will now be able to set a new password for your MyNCID account.
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Resetting Your MyNCID Password

Please note that all locked MyNCID accounts automatically unlock after 2 hours. To unlock your account sooner, follow these instructions to receive a one-time password.

  1. On your desktop or mobile device, visit the MyNCID Account Recovery Options page fon the MyNCID Portal.
  2. Choose the Unlock Account link.
  3. Enter your MyNCID username, and then select the Next button.
  4. MyNCID will send you a one-time password. Choose whether you want to receive it in your email or as a text message.
  5. Enter the one-time password that you received in your email or text message. Then, choose the Submit button. (Please note that the one-time password expires after 10 minutes.)
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Unlocking Your MyNCID Account

MyNCID accounts are considered inactive and, for your security, will automatically expire if you do not log in within 15 months. If your account becomes inactive, you will receive an email 21 days and seven days before it is set to expire, reminding you to log in. 

If you no longer need your MyNCID account, there is nothing you need to do. After 7 days, your account will be deleted as part of the automated cleanup of inactive accounts. 

If your account is deleted, you can always register again for a new account in the MyNCID Portal.

MyNCID Passwords

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MyNCID passwords cannot be used more than once. Passwords must:

  • Be case sensitive (note which characters you capitalize)
  • Be between 14 and 64 characters
  • Not include your first name, last name or username
  • Not include a common word or commonly used sequence of characters such as “password,” “ABC,” “AAA,” or “123.”
  • Have at least four types of the following characters:
    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
    • Numbers (0-9)
    • Symbols (!, #, $, etc.)

Service desk administrators can unlock your MyNCID account, but only you can change your password.

Federal regulations require all users to wait and use their new password for at least 3 days before changing it online. After 3 days, you can reset your MyNCID password by following these step-by-step instructions.

MyNCID passwords for residents and business accounts do not expire.

Members of the public and business users will always set their passwords themselves and will never have a temporary password.

Troubleshooting MyNCID

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Check by logging in to the MyNCID Portal. If you can log in and access your profile page, your MyNCID account is functioning properly.

If you still cannot access your application with your account, contact the NCDIT Service Desk at 919-754-6000 or 800-722-3946. Let them know you are having problems accessing the application but can log in to the MyNCID Portal.  

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