IT Volume Purchase Ordering Information
Agencies should follow the guidelines below to streamline the ordering of PCs and related peripherals as well as value-added services under the PC Volume Master Award.
Please note: Requisitions no longer need to be sent to the Statewide IT Procurement Office prior to ordering if your orders are placed via E-Procurement. If you do not use E-Procurement, please send a copy of your request to debbie.patterson@nc.gov for tracking purposes.
Purchase orders for purchases under the IT Volume Purchasing Award must be sent to the ordering addresses in the following table.
For questions about an order status, contact the appropriate vendor contact listed below.
Please note: If you do not receive your order within 21 days after Vendor’s receipt of purchase order, please email Debbie Patterson at debbie.patterson@nc.gov with your purchase order number and the order date.
Vendor | Address | Contact Information |
---|---|---|
Dell | One Dell Way RR8-MS-8741 Round Rock, TX 78682 |
David Bailey |
HP |
8515 Crown Crescent Ct. |
NCSled Customer Service Team |
Lenovo |
1009 Think Place |
Katie McMurray |
Field | Instructions |
---|---|
PO Comments | Reference NCBB Order and Master Quote 400500. (Note: Select 204A as Contract Number on E-Procurement requisitions.) |
Vendor Comments | Provide an email address and phone number of whom the vendor should contact with any questions regarding your purchase order. |
Line Item Description for Desktops, Portables and Monitors |
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Line Item Description for 2-in-1 Laptop / Tablet |
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Line Item Description for Tablets |
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Line Item Description for Accessories |
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Special Instructions |
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All configurations in the Desktops, Portables, 2-in-1 Laptop/Tablets, and High End Tablet Segments come standard with a three-year, Next Business Day On-Site with Defective Hard Drive Retention Warranty.
If you wish to purchase an extended warranty, then you will need to select the applicable extended warranty option from the list of Accessories in Appendix B of the IT Volume Purchase Award document and add it as an additional line item on your requisition. Be sure to include in the Line Item Description the Accessory Item Description (e.g., 4th Year Next Business Day, On-site w/hard drive retention warranty) and Vendor Part Number as they appear in Appendix B.
All configurations in the Monitors Segment come standard with a three-year limited warranty. There are no upgrade or extended warranty options for monitors under this award.
All configurations ship with Windows 10 Pro 64-Bit ONLY.
- For Dell, visit https://www.dell.com/support.
- For HP, agencies can download individual drivers at https://www.hp.com. Groups of drivers can be downloaded using the Softpaq Program (https://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x64.html) or the entire CD via the HP Software site.
- For Lenovo, visit https://support.lenovo.com/es/en/lenovorecovery.
If you are ordering any value-added services, such as Custom Imaging, Asset Tagging, Installation or Managed Logistics/Staggered Delivery, then you must contact the vendor prior to issuing your purchase order.
These value-added services require the agency to provide the vendor with additional information in advance (e.g., agency must provide vendor with their pre-certified custom image and/or aset tags).
There is additional order processing time involved with the initial set-up and testing of a Custom Image and Asset Tagging. These purchases will not be delivered within 21 days after receipt of purchase order. See the tables below for Vendor Part Numbers and Not-To-Exceed unit pricing for value added services available under this award.
Additional value-added services may be offered by the vendors upon request.
Dell
Value-Added Service Option | Vendor Part Number | Volume Purchase Unit |
---|---|---|
Custom imaging | 366-0147 | $15.00 |
Asset Tags | 366-0141 | $6.75 |
Installation | Use all 4 part numbers: 810-1357, 810-1351, 378-6609, 366-0318 (includes custom imaging and asset tagging) | $98.00 |
Managed logistics/staggered delivery | 369-2102 | $7.20 |
HP
Value-Added Service Option | Vendor Part Number | Volume Purchase Unit |
---|---|---|
Custom imaging | ADT1001 | $10.00 |
Asset Tags | ADT1002 | $5.00 |
Installation | ADT1003 | $20.00 |
Managed logistics/staggered delivery | ADT1004 | $1.00 |
Lenovo
Value-Added Service Option | Vendor Part Number | Volume Purchase Unit |
---|---|---|
Custom imaging | 5TS0F86281 & 5TS0F86356 (must order both parts) | $18.80 |
Asset Tags | 5TS0F86285 | $6.00 |
Installation | 5MS0Y97482 | $64.00 |
Managed logistics/staggered delivery | YVASATC | TBD - Contact Vendor for Quote |