Skip to main content
NCDIT logo NCDIT

Topical Navigation

  • Home
  • Services
    Services
    • Billing Rates
    • Business Relationship Management
    • License & Agreements
    • Service Forms
    • Enterprise Non-Billable Services
    • Vendor Engagement Resources
    • Transforming Through Experience
  • Programs
    Programs
    • Broadband & Digital Equity
    • CJLEADS
    • Privacy & Data Protection
    • IT Volume Purchasing
    • FirstTech
    • N.C. 911 Board
    • N.C. Health Information Exchange Authority
    • NC360
    • Project Portfolio Management
    • Optimization
  • Resources
    Resources
    • Cybersecurity & Risk Management
    • Statewide IT Strategic Plan
    • Statewide IT Procurement
    • State IT Policies
    • IT Application Portfolio Management
    • Standards
    • Resources Guide
    • Knowledge College
    • Documents
    • Reports
    • N.C. Government Data Analytics Center
  • About
    About
    • Commitment to Customers
    • Leadership
    • Boards & Commissions
    • Climate Change & Clean Energy
    • NCDIT Strategic Plan
    • Work for NCDIT
    • Annual Report
    • Rules Review
  • News & Events
    News & Events
    • Meetings & Events
    • Press Releases
    • Public Access & Participation Plan
  • Support
    Support
    • NCID
    • Multifactor Authentication
    • Training & User Resources
    • Submit a Service Desk Ticket
    • Report a Cybersecurity Incident
    • Services Status
  • Contact
    Contact
    • Media Inquiries
    • Public Records Requests
    • Speaker Requests
  • PASSWORD HELP
  • SERVICE PORTAL
  • CAREERS
  • NC.GOV
NCDIT »   Services »   Business Relationship Management »   What We Do

What We Do

The Business Relationship Management (BRM) Team builds and strengthens collaborative and trusting relationships with N.C. Department of Information Technology customers by advocating on their behalf and ensuring that NCDIT services meet their business requirements. 

We also support our NCDIT service teams by helping to communicate the business value provided through the NCDIT services as well as supplying vital Voice of the Customer feedback to help align services and strategies.

A strong BRM capability can bring together the right cross-functional team to provide needed customer service. Enabling this internal coordination fuels a culture of creativity and innovation across the enterprise.  

  • Supporting Service Delivery. Your BRM will actively monitor and report on service delivery performance and will bring awareness to product or support needs as well as enhancement requests from the customer base. The BRM will also support communication of new and enhanced services being made available to our customers. 
  • Supporting IT Projects. BRMs stay informed of upcoming and in-flight IT projects and support Project Management and business stakeholders as needed. Learn more about our Project Management Service and Enterprise Project Management Office. 
  • Supporting Strategic Planning. Engagement with the BRM in all aspects of NCDIT operations enable them to provide valued insights about a particular customer or when trends can be see across many customers. These insights are surfaced to our Strategic Planning and Executive Leadership teams. Learn more about Strategic Planning and the NCDIT Executive Team. 

The BRM Team also administers the NCDIT Customer Satisfaction Program, which plays an integral role in helping improve customer service. The program leverages an annual customer satisfaction assessment across key areas of NCDIT operations as well as direct collaboration and consultation with NCDIT executive leadership. 

Business Relationship Management

  • Agency & Business Relationship Manager Assignments
  • Business Relationship Management Feedback Form
  • What We Do
  • Resource Center

Share this page:

  • Facebook
  • Twitter
  • Email

How can we make this page better for you?

Back to top

Contact

N.C. Department of Information Technology

P.O. Box 17209
Raleigh, NC 27619-7209
919-754-6000
800-722-3946

 

@NCDIT

Tweets by @NCDIT

Quick Links

NCDIT Service Portal
NCDIT Service Desk
NCID Assistance
Training & User Resources
Statewide IT Strategic Plan
Cybersecurity Incident Reporting
NCDIT Communications Hub

Follow Us

  • Facebook
  • Twitter
  • Flickr
  • YouTube
  • LinkedIn
  • Accessibility
  • Terms of Use
  • Privacy Policy
  • Open Budget
https://it.nc.gov/services/business-relationship-management/what-we-do