IT Volume Purchase Ordering Information

Agencies should follow the guidelines below to streamline the ordering of PCs and related peripherals as well as value-added services under the PC Volume Master Award.

Please note: Requisitions no longer need to be sent to the Statewide IT Procurement Office prior to ordering if your orders are placed via E-Procurement.  If you do not use E-Procurement, please send a copy of your request to debbie.patterson@nc.gov for tracking purposes.

Ordering Information & Status

Ordering Information & Status

Purchase orders for purchases under the 2020-2021 IT Volume Purchasing Award must be sent to the ordering addresses in the following table.

For questions about an order status, contact the appropriate vendor contact listed below.

Please note: If you do not receive your order within 21 days after Vendor’s receipt of purchase order, please email Debbie Patterson at debbie.patterson@nc.gov with your purchase order number and the order date.

Vendor Address Contact Information
Dell One Dell Way
RR8-MS-8741
Round Rock, TX 78682

David Bailey
512-513-9417
david.b.bailey@dell.com

HP
All HP orders should be placed with Applied Data Technologies - HUB Vendor

8515 Crown Crescent Ct.
Charlotte, NC 28227

NCSled Customer Service Team
800-267-1419
NCBulkBuy@AppliedDataTech.com

Lenovo

1009 Think Place
Morrisville, NC 27560

Katie McMurray
919-874-3411
kmcmurray@lenovo.com

Ordering Instructions

Ordering Instructions

Field Instructions
PO Comments Reference NCBB Order and Master Quote 400500. (Note: Select 204A as Contract Number on E-Procurement requisitions.)
Vendor Comments Provide an email address and phone number of whom the vendor should contact with any questions regarding your purchase order.
Line Item Description for Desktops, Portables and Monitors
  • Include Configuration Name exactly as it appears in the specification table – e.g., 1.1a Standard/Basic Desktop (Intel proc) –  as well as the Vendor Part Number.
  • NOTE: Agencies may order any of the monitor configurations from any of the awarded vendors.
Line Item Description for 2-in-1 Laptop / Tablet
  • If you are ordering a 2-in-1 laptop/tablet without wireless wide area network (WWAN) capability (e.g., you only require Wi-Fi and no data plan), then your line item description should include 3.1a 2-in-1 Laptop/Tablet (No WWAN) and the Vendor Part Number from the specification table.
  • If you need a 2-in-1 Laptop/Tablet with WWAN capability from either AT&T or Verizon, include the appropriate Configuration Name and Vendor Part Number from the specification table.
  • NOTE: Dell, HP and Lenovo have different Vendor Part Numbers for the three configuration options under the 2-in-1 Laptops/Tablets Segment. Also, for the Dell 2-in-1 Laptop/Tablet, agencies should include three separate line items on their PO, as noted in specification table (2-in-1 Model, Keyboard, & Adapter).
  • To obtain AT&T or Verizon data service for your 2-in-2 laptop/tablet, you should use the 915A IT Statewide Term Contract for Cellular Services.
Line Item Description for Tablets
  • If you are ordering a tablet without wireless wide area network (WWAN) capability (e.g., you only require Wi-Fi and no data plan) then, your line item description should include 4.1a High End Tablet (i5 Proc)(No WWAN) or 4.2a High End Tablet (i7 Proc)(No WWAN)” and the Vendor Part Number from the specification table.
  • If you need a tablet with WWAN capability from either AT&T or Verizon, include the appropriate configuration name and Vendor Part Number from the specification table.
  • NOTE: Dell, HP and Lenovo have different Vendor Part Numbers for the three configuration options under the Tablets Segment. Also, for the Dell High End Tablet, agencies should include two separate line items on their PO as noted in the specification table (High End Tablet model & Adapter).
  • To obtain AT&T or Verizon data service for your tablet, you should use the 915A IT Statewide Term Contract for Cellular Services.
Line Item Description for Accessories
  • Appendix B of the 2020-2021 IT Volume Purchase Award document contains a listing of the accessories that are available for vendors’ awarded configurations. In the Line Item Description, be sure to include the Accessory Item Description (e.g., Nylon Carrying Case) and Vendor Part Number as they appear in Appendix B.
  • Please closely review the listed accessory items in Appendix B to make sure you are ordering the correct accessory for the desktop, portable, 2-in-1 laptop/tablet or tablet configuration and Vendor that are listed on your requisition.

Special Instructions

  • Just like any other normal procurement, if you have specific delivery instructions or delivery requirements (e.g., no loading dock, inside delivery required), you must include them in the Vendor Comments on your Purchase Orders.
  • Also, please contact the appropriate awarded vendor and notify them of any special delivery requirements.
  • If you have multiple ship-to locations on your purchase orders, please contact the awarded vendor to ensure that the order is correctly designated in the vendor’s system.
Warranty Information

Warranty Information

All configurations in the Desktops, Portables, 2-in-1 Laptop/Tablets, and High End Tablet Segments come standard with a three-year, Next Business Day On-Site with Defective Hard Drive Retention Warranty.

If you wish to purchase an extended warranty, then you will need to select the applicable extended warranty option from the list of Accessories in Appendix B of the 2020-2021 IT Volume Purchase Award document and add it as an additional line item on your requisition. Be sure to include in the Line Item Description the Accessory Item Description (e.g., 4th Year Next Business Day, On-site w/hard drive retention warranty) and Vendor Part Number as they appear in Appendix B.

All configurations in the Monitors Segment come standard with a three-year limited warranty. There are no upgrade or extended warranty options for monitors under this award.

Operating System Information

Operating System Information

All configurations ship with Windows 10 Pro 64-Bit ONLY.

Resource Media

Resource Media

Value-Added Services

Value-Added Services

If you are ordering any value-added services, such as Custom Imaging, Asset Tagging, Installation or Managed Logistics/Staggered Delivery, then you must contact the vendor prior to issuing your purchase order.

These value-added services require the agency to provide the vendor with additional information in advance (e.g., agency must provide vendor with their pre-certified custom image and/or aset tags).

There is additional order processing time involved with the initial set-up and testing of a Custom Image and Asset Tagging. These purchases will not be delivered within 21 days after receipt of purchase order. See the tables below for Vendor Part Numbers and Not-To-Exceed unit pricing for value added services available under this award.

Additional value-added services may be offered by the vendors upon request.

Dell

Value-Added Service Option Vendor Part Number Volume Purchase Unit
Custom imaging 366-0147 $15.00
Asset Tags 366-0141 $6.75
Installation Use all 4 part numbers: 810-1357, 810-1351, 378-6609, 366-0318 (includes custom imaging and asset tagging) $98.00
Managed logistics/staggered delivery 369-2102 $7.20

HP

Value-Added Service Option Vendor Part Number Volume Purchase Unit
Custom imaging ADT1001 $10.00
Asset Tags ADT1002 $5.00
Installation ADT1003 $20.00
Managed logistics/staggered delivery ADT1004 $1.00

Lenovo

Value-Added Service Option Vendor Part Number Volume Purchase Unit
Custom imaging 5TS0F86281 & 5TS0F86356 (must order both parts) $18.80
Asset Tags 5TS0F86285 $6.00
Installation 5MS0Y97482 $64.00
Managed logistics/staggered delivery YVASATC TBD - Contact Vendor for Quote