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Jon Minshew

Chief Customer Officer 

Jon Minshew serves as the Chief Customer Officer (CCO) for the North Carolina Department of Information Technology (DIT) and, in that role, he is the executive responsible for the total relationship between DIT and its customers, as well as internal customership across the organization. Minshew also serves as DIT's Director of Service Operations in the Service Delivery Division.

As the Chief Customer Officer, Minshew works with DIT staff, with the state CIO and his leadership team, and with vendors and agency customers. He communicates the changing view of the DIT customer base, reaches out to DIT customers, and develops internal “customership.” Minshew incorporates metrics and service reviews into his work, but also ensures that DIT creates and maintains a culture of customer service for both internal and external customers. He oversees all DIT services Tier 1 and Tier 2 Operations, including the Service Desk, the newly implemented Incident Management Center, the Network Operation Center, and Business Relationship Managers. These teams work closely together to ensure every service’s customer support needs are met.

Minshew completed the Certified Public Manager program in 2013, the Certified Government Chief Information Officer at UNC Chapel Hill in 2015, and became a Certified Mediator with OSHR in 2016. He has provided 25 years of service to the state and six years of service for the US Navy as a Petty Officer, participating in both the Desert Shield and Desert Storm initiatives.