N.C. 911 Board Mission & History

What the N.C. 911 Board Does

The N.C. 911 Board is working to create an enhanced statewide 911 system for wireless and landline callers. The board aims to integrate the state's 911 system to increase efficiencies and equally connect to voice communication technologies.

The board sets a uniform 911 service charge collected by all telephone and voice communication providers. Revenue from the service charge goes into the 911 Fund, which the N.C. 911 Board manages and distributes funds from. 

Learn more about the 911 Fund.


The N.C. 911 Board must report to the Joint Legislative Commission on Governmental Operation, Revenue Laws Study Commission and Joint Legislative Utility Review Commission in February of every odd-numbered year. The report must include:

  • Receipts
  • Expenditures
  • Results of PSAP investigations

The state auditor may perform audits on the N.C. 911 Board, which must be done at least every two years. The 911 Board may retain up to 2% of service charges for expenses.


On Sept. 25, 1998, the North Carolina General Assembly passed Senate Bill 1242 to establish the Enhanced 911 Wireless Fund and the North Carolina Wireless 911 Board. This bill became N.C. G.S. 62A-2. It called for building an enhanced wireless 911 system capable of handling cellular and other wireless telephone customers, as mandated by the Federal Communication Commission in Docket 94-102. 

In 2007, the General Assembly revised the statute to create a single 911 board with responsibility for managing both wireline and wireless 911 in North Carolina and a statewide service charge per connection for all types of voice communication service providers. Effective July 1, 2018, the service charge was set at 65 cents.