ServiceNow User Resources

The N.C. Department of Information Technology provides ServiceNow as its IT Service Management offering for state agencies. Some capabilities and features presented in the resources on this page might not be available to all users.

NCDIT Resources

The following documentation is provided by NCDIT for existing users of its IT Service Management offering. To view these documents, you must have access to NCDIT SharePoint.

ServiceNow Resources

  • ServiceNow Community - A great resource for people to explore content asked by others leveraging the ServiceNow platform for a wide variety of topics. 
  • ServiceNow Documentation - All the product documentation for the ServiceNow platform and ServiceNow applications for the enterprise.
  • ServiceNow Support Videos - ServiceNow’s YouTube channel offers support videos on a variety of topics. 
  • ServiceNow Personal Developer - This website allows anyone to get their own free personal instance of ServiceNow to explore the platform, practice, see the newest version, have a private URL and more. 

Related NCDIT Services