Regardless of whether you are logging in on a computer or mobile device to access an online application or webpage in which MFA is enabled, you should see the messages and prompts below.
The N.C. Department of Information recommends using the following options to verify your identity:
- Microsoft Authenticator app
- Text messaging
For assistance verifying your sign-in another way, please contact your agency’s help desk or NCID administrator.
- Sign in with the email address associated with the online application. Then click Next.
- Enter the password associated with the online application. Then click Sign in.
You will be prompted to verify your identity using one of the verification methods you selected when you first registered for MFA.
NCDIT recommends using the following options to verify your identity:
Continuing with the Microsoft Authenticator App
- If you selected Approve a request on my Microsoft Authenticator app in Step 3, you will receive a message prompting you to open the app on your mobile device and enter the random number displayed in the message.
- Depending upon your device and how it is configured, you might be prompted to launch the Microsoft Authenticator app. Once the app is open, you should receive a prompt asking you to enter the number displayed in your web browser.
Enter the number, and then click Yes.
Return to your web browser, where you will be redirected to the online application or webpage you are wanting to access.
Continuing with Text Messaging
- If you selected the Text + X XXX-XXX-XXXX option in Step 3, you will be prompted to enter a code that will be sent to the mobile device you specified when you set up multifactor authentication.
- Look for a text message on your device that contains the six-digit verification code. Then, return to your web browser and enter the code when prompted.
- Click Verify. You will then be redirected to the online application or webpage you are wanting to access.