IT Strategic Planning

What We Do

What We Do

The Strategic Planning team works with State agencies, DIT, and the State CIO to:

  • Assist agencies with the IT planning process. We advocate improved delivery of services through the alignment of business strategies and IT initiatives in an effective and cost-conscious way.
  • Show how IT initiatives are linked to business plans to provide a line-of-sight view into each IT investment and its associated value to the business.
  • Apply architectural principles, practices, and standards to technology, information flow, business process and IT deliverables.
  • Identify opportunities to combine common capabilities (IT and business process) and recommend steps to reduce duplication, avoid cost, and improve performance. Where possible, leverage economies of scale.
What is Strategic Planning?

What is Strategic Planning?

Strategic planning is about influencing the future rather than simply preparing for or adapting to it. Strategic planning is a long-range process, outlining an agency’s goals for carrying out its mission.

Strategic Planning Diagram

  • Goals, developed based on the mission, are broad statements of what an agency wants to achieve over a long period. They stretch and challenge an agency while being realistic and achievable, and help provide answers to the question, “Where do we want to be?”
  • Goals are then formalized into objectives, which are desired outcomes that provide clear targets for specific action and define where an agency will be by a particular date. Objectives are specific, measurable, achievable, relevant and time-bound statements that outline steps toward achieving an agency’s goals.
  • To meet objectives an agency must develop strategies that outline the specific actions it will take.
  • To determine whether objectives are being met, an agency must establish measures and targets that evaluate success.

The results of this evaluation show progress toward meeting the overarching goals of the agency. Goals should be revised based on these results, and the strategic planning process should begin anew.

This process results in a strategic plan that defines what an agency will do over the next three to five years and how it will achieve its desired results.

G.S. 147-33.72B requires each agency to submit a technology plan to the SCIO by October 1 of each even-numbered year. The State Information Technology Plan (Plan) is required to cover a five-year period. To properly inform the Plan, agency plans are also required to cover a five-year period. 

Strategic Planning Approach

Strategic Planning Approach

The Strategic Planning team provides assistance and guidance to agencies in the development of their own IT strategic plans by offering strategic planning workshops, frameworks, standards, roadmaps, and templates.

We focus on the processes, disciplines, and methodologies that govern the interactions of business and IT management, particularly those crossing traditional business/IT boundaries. Because the State is a technology-dependent entity, better management that effectively combines business and IT interests is required to introduce new and innovative governmental services, increase constituent satisfaction, improve outcomes of governmental programs, and realize greater productivity and efficiencies in operations.

Our goals:

  • Align IT plans and resources to business goals and strategies
  • Improve the planning, budgeting, and management of IT


IT strategies should support the agency’s business needs, and should directly support the agency’s mission. A strategic plan is a roadmap that charts the best possible path to carry out an agency’s mission. Creating and following a strategic plan allows an agency to:

  • Effectively serve the citizens of North Carolina
  • Collaborate within and among State agencies
  • Ensure that initiatives align with agency mission
  • Support transparency among key stakeholders
  • Promote business efficiency and avoid duplication of efforts and wasted capacity.


Strategic Planning Workshops

The Strategic Planning Team developed a standard strategic planning workshop to help organizations develop strategic, measurable goals and objectives. The team conducted sessions with the primary divisions of DIT to facilitate the development of the DIT Strategic/IT Plan. Additional agencies have requested facilitation sessions to help with the development of their strategic/IT plans. The Division of Employment Security completed the workshop in October 2016, and the Community College System completed the workshop in January 2017. The team provides sessions for any agency looking to improve the strategic planning process and linkage of IT to business goals.

Portfolio Management Tool

Portfolio Management Tool

The Enterprise Strategy Division leverages this tool to manage the State’s IT portfolio, enabling the State to:

  • Focus on programs and projects that meet business goals and objectives
  • Optimize state and federal investment opportunities to provide the most value to our stakeholders
  • Enable on-demand decision-making

We have implemented foundational elements of the tool and processes needed to support Application Portfolio Management (APM) practices, which will enable the use of information and analytics to produce objective and transparent decisions around investing, consolidating, modernizing, or replacing applications.

Implementation of this tool is ongoing and will support the establishment of Enterprise Architecture (EA) practices, which will assist the State by providing a centralized repository that will contain the information needed to inform investment decisions regarding the IT portfolio.