Geographic Information & Analysis Technical Details Technical Details CGIA provides geographic information systems (GIS) services and geospatial analysis on a cost-recovery basis to state and local government, federal agencies, and other geospatial stakeholders. Resources About CGIA Customer Responsibilities Identify a primary point of contact to work with CGIA to coordinate the activities being performed by CGIA. Engage the CGIA GIS Service as soon as possible for any given IT project to: Identify business and technical requirements that have a geospatial component; Negotiate the scope of work, performance period and milestones, and budget; Forward a bill code that can be charged for the services being provided; and Provide feedback and review during the performance period. Hours of Availability Business hours are 7:30 a.m. to 5:30 p.m., Monday through Friday, except holidays. GIS Services can be made available on a 24/7 basis if needed.