As required by state law, the N.C. Department of Information Technology updates its fees and rates each year to reflect industry standards for any goods or services that we charge state agencies and local governments.
These rates must be approved by the N.C. Office of State Budget & Management.
Because the N.C. General Assembly has not passed a new Appropriations Act, in accordance with N.C.G.S. 143C-5-4, the state continues operating under the FY 2024-2025 budget.
As a result, OSBM has not approved proposed rates for FY 2025–2026, and NCDIT continues operating within the FY 2024-2025 recurring certified budgets for all rated services and subscriptions.
This means the current year service rates below reflect the rates established in FY 2024-2025 and serve as the basis for FY 2025–2026.
Customer Expectations
We are committed to providing clear and timely communications about billing. As a customer, you should review your billing monthly and report any billing issues in a timely manner.
We send formal billing communications to the agency billing contact listed in the NCDIT Customer Care Portal (also referred to as the NetPlus billing system). They should share relevant information with the appropriate decisionmakers at their agency.