The N.C. Department of Information Technology has established rates for the 2022-23 fiscal year using a consumption model. The result is the rate for that service.
Expenses are comprised of three main components:
- Direct costs (costs required only for the service)
- Shared indirect costs (service desk, business relationship managers, security)
- Internal underpinning services (NCDIT services requiring other NCDIT services)
A reliable consumption forecast is critical for accurate rate setting and cost recovery. Consumption forecasts are based on current use of a service, trends, and formal agency commitments to using services.