Voice Services 2025-2026 Submitted Rates
Below are Voice Services rates submitted to the N.C. Office of State Budget and Management for FY 2025-2026. Submitted rates are available for planning purposes only and are subject to change. Rates will not be final until after the state budget is certified.
| NCDIT Service Category | NCDIT Service | Budget Fund/AMU | Item Code | Description | FY25-26 Rate | Unit/Frequency |
|---|---|---|---|---|---|---|
| Collaboration & Communication | Cellular Telephone | 700600 4153321 | Cellular Svc | Cellular Services and Cellular Devices | Vendor Cost + 2% | Per Line/Per Month |
| Collaboration & Communication | Cloud Hosted Contact Center | 700600 4153182 | Tier 1 Cloud Subscription | Tier 1 Cloud Subscription | Vendor Cost + 4% | Per User/Per Month |
| Collaboration & Communication | Cloud Hosted Contact Center | 700600 4153182 | Tier 2 Cloud Subscription | Tier 2 Cloud Subscription | Vendor Cost + 1% | Per User/Per Month |
| Collaboration & Communication | Cloud Hosted Contact Center | 700600 4153182 | Cloud Services Migration | Vendor Engineering Charges (e.g., Moves, Adds and Changes) | Vendor Cost | Per Order/Per Transaction |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-PAGE | Phone to Phone Paging | $1.00 | Per Line/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-EFAX-SUB | E-Fax Subscription | $105.02 | Per Agency Division/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-EFAX-LINE | E-Fax Additional Line | $52.53 | Per Line/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | Direct Bill | Telephone Hardware | At Cost per Product | Per Product/Per Install |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-INSTALL | Managed Voice Over IP Install | $25.65 | Per Line/Per Install |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-WEBEX | Webex Meetings ONLY User | $12.80 | Per User/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-LINE | Voice Over IP Line | $12.80 | Per Line/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-LINE-HC | High Capacity Voice Over IP Line | $25.60 | Per Line/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-CR | Cisco Voice Over IP Lines Call Recording | $77.00 | Per Line/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-SRST-SML | Site Voice Gateway - Small | $80.77 | Per Device/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-SRST-MED | Site Voice Gateway - Medium | $102.56 | Per Device/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-SRST-LRG | Site Voice Gateway - Large | $231.93 | Per Device/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-AVG-SML | Analog Voice Gateway - Small | $14.83 | Per Device/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-AVG-MED | Analog Voice Gateway - Medium | $23.10 | Per Device/Per Month |
| Collaboration & Communication | Enterprise IP Telephony | 700600 4153146 | EIPT-AVG-LRG | Analog Voice Gateway - Large | $89.49 | Per Device/Per Month |
| Collaboration & Communication | Classic Voice Services | 700600 4153345 | Direct | Phone Repair Service Direct Bill | At Cost Per Statewide Contract (STC 915A) | Per Order/Per Transaction |
| Collaboration & Communication | Classic Voice Services | 700600 4153345 | PAG11 | Paging Service | At Cost Per Statewide Contract (STC 915A) | Per Line/Per Month |
| Collaboration & Communication | Classic Voice Services | 700600 4153345 | SMS Text | Short Message Text Service | At Cost Per Statewide Contract (STC 915A) | Per Text/Per Month |
| Collaboration & Communication | Classic Voice Services | 700600 4153345 | 800 Telephone Service | Classic Telephone 800 Telephone Service: | At Cost Per Statewide Contract (STC 915A) | Per Minute/Per Month |
| Collaboration & Communication | Classic Voice Services | 700600 4153345 | LD Telephone Service | Classic Telephone LD Telephone Service: | At Cost Per Statewide Contract (STC 915A) | Per Minute/Per Month |
| Collaboration & Communication | Classic Voice Services | 700600 4153345 | Local Telephone Service | All Non-managed Local Voice Services Purchased through DIT | Vendor Cost + 26.82% | Per Line/Per Month |
| Collaboration & Communication | Classic Voice Services | 700600 4153345 | PAYPHONEADMIN | Pay Phone Services Direct Bill | At Cost Per Statewide Contract (STC 915A) | Per Line/Per Month |
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