The N.C. Department of Information Technology (NCDIT) today announced a new leadership structure designed to help the department work more effectively across divisions and help North Carolinians benefit from emerging technology.
The new structure establishes three new divisions focused on customer service, digital experience, and internal operations. It also creates a dedicated Office of AI and places the Enterprise Data Office within the Technology Services Division. The changes are budget-neutral and involve no job cuts.
“Technology is changing how government works faster than ever, and the agencies we serve need NCDIT to keep pace,” said NCDIT Secretary and State Chief Information Officer Nate Denny. “This structure gives our work clear owners, puts our customers at the center, and is built to last. It’s designed around the work, not around any one person, so we can adapt to what’s next without redrawing our organization every time something shifts.”
A Structure Built Around the Work
The new structure is designed to make collaboration, customer service, stewardship, and accountability core to how NCDIT operates. It supports the department’s five strategic goals: efficiency, collaboration, safety, innovation, and access. Key changes include:
- A new Customer Division. Consolidated agency chief information officers and business relationship managers now work together under a Chief Customer Officer, giving every agency one clear front door to NCDIT.
- A new Digital Experience Division. Digital services that were spread across many teams now have a single home and a single accountable leader.
- A new Operations Division. NCDIT’s internal functions, from facilities and procurement to human resources and internal audit, come together under one Chief Operating Officer.
- Data at the center. The Enterprise Data Office joins the Technology Services Division, treating data as a critical enterprise asset in the state’s technology mission.
- Dedicated AI leadership. A new Office of AI, housed in the Office of the Secretary and State Chief Information Officer, will help integrate AI responsibly across NCDIT’s divisions and initiatives.
- Broader impact for the State CISO. Expanding the CISO’s remit to bring security and risk together under one leader.
- A dedicated Legal Division to guide the department’s decisions, contracts, and policy work.
New and Expanded Leadership Roles
Greg Flynn, Chief Deputy State Chief Information Officer, Technology Services Division.
Flynn leads the division that runs the technology state government relies on every day, from networks and cloud to enterprise applications and the service desk. The division now also includes the Enterprise Data Office, which includes the N.C. Government Data Analytics Center and the N.C. Health Information Exchange Authority.
Keith Briggs, Chief Operating Officer, Operations Division.
Briggs leads the new Operations Division, bringing NCDIT’s internal functions together under one accountable leader so the department’s own operations are well coordinated and positioned to perform.
Torre Jessup, Chief Customer Officer, Customer Division.
Jessup returns to NCDIT from the Office of the Governor to lead the new Customer Division, where consolidated agency CIOs, business relationship management, and strategic partnerships come together to give agencies one clear front door to NCDIT.
Lenae Storey, Chief Digital Officer, Digital Experience Division.
Storey joins NCDIT to lead the new Digital Experience Division, giving the state’s digital services one accountable owner.
Pryor Gibson, Deputy Secretary for Broadband and Digital Opportunity.
Gibson leads the Division of Broadband and Digital Opportunity, which works to connect more North Carolinians to high-speed internet and the skills to use it.
Julie Song, General Counsel, Legal Division.
Song joins NCDIT to lead its Legal Division, providing dedicated legal guidance on the department’s decisions, contracts, and policy work as technology and policy continue to change.
I-Sah Hsieh, Chief AI Officer, Office of AI.
Hsieh, previously NCDIT’s Deputy Secretary of AI and Policy, leads the new Office of AI within the Office of the Secretary and State CIO. The office will help prepare state employees and agencies to use AI well, protect the state by ensuring AI is used responsibly and securely, and transform how the state serves people.
Annette Taylor, Senior Advisor for Community Partnerships.
Taylor will work to strengthen the department’s relationships with the communities and partners it serves across North Carolina.
What It Means for Agencies and North Carolinians
For state agencies, the new structure means a clearer point of contact at NCDIT and services shaped around their business and technology needs. For North Carolinians, it means a department better equipped to deliver secure, responsive, and modern technology services, from broadband access to the digital services they use every day.
More information about NCDIT is available here.