Service Alert

Microsoft 365 Service Outage

Friday, Nov. 13, 2026 | 7:30 a.m.

Microsoft 365 is recovering, and state email is processing again. It will take time for all queued incoming and outgoing messages to be delivered, so you may still see delays and some intermittent issues while Microsoft finishes restoring service. Microsoft reports no evidence of malicious activity.

About email: Messages sent during the outage are protected by Microsoft's extended 48-hour delivery window and will be delivered as the backlog clears. Please don't resend messages, which adds to the backlog.

For Today 

  • Keep using Teams for time-sensitive internal communication and phone for urgent outside contacts.
  • Please don't reset your password or re-register your devices. 

If your email isn't updating:

  • Restart Outlook: Close Outlook completely, wait a few seconds, then reopen it. Check that the bottom of the window says "Connected."
  • Check quarantined messages: If you're expecting an email that hasn't arrived, check your Junk Email folder and your quarantined messages. Only release messages you recognize and expect. If you're unsure, contact the Service Desk. 

Watch for Phishing

Scammers often use outages as cover, so stay alert over the next few days for messages that:

  • Ask you to "verify" or "restore" your account
  • Request your password or MFA code
  • Offer links to recover lost email or files
  • Trigger an MFA prompt you didn't start 

NCDIT will never ask for your password or MFA code. Don't click, reply, or approve. Report anything suspicious to the NCDIT Service Desk at 919-754-6000.

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