Documents FY 2020 Annual Report The N.C. Department of Information Technology's annual report provides a look at the department's responsibilities, budget, performance as well as its successes and challenges. Read the Report Top Documents 1. Agency CIOs 2. Cybersecurity Incident Reporting Form 3. Exception Request Forms 4. Forms for IT Services 5. Global Service Levels 6. NCID Frequently Asked Questions 7. NCID Self-Service Password Resets 8. Short Term Staffing Contract 9. State Agency Service Desk Contacts 10. Statewide Information Security Manual 11. Statewide IT Contracts 12. Statewide IT Policies 13. Statewide IT Standards 14. Strategic and IT Plan 2019-21 Service Forms General Forms Bill Code Action Request Form, Change Awareness Form, Computing Services Support Authorization Form Computing Services Forms TMS Vault Request Form and Unix User Account Form Telecommunication Service Forms Email and Archive Services, Data Services, Structured Cabling and Voice Services Forms Documents By Topic Project Management Project Financial Assessment Project Management Go-Live Readiness Form Project Management Process Project Management Roles, Responsibilities and Authorities See All Project Management Documents and Forms Billing Rates Client Computing Billing Rates (2021-2022) Hosting Services Billing Rates (2021-2022) IT Business Application Billing Rates (2021-2022) Network Services Billing Rates (2021-2022) See All Billing Rates Initiatives Broadband Plan - Connecting North Carolina GDAC Legislative Report State Portal Report - Digital Commons Core Services EC500 User Guide EIPT Six-Party Meet-Me Conference Bridge Instructions NCID Administration Guide All NCID Training & Documentation Documents by Category Reports NCDIT FY 2020 Annual Report Connecting North Carolina State Broadband Plan N.C. Geographic Information Coordinating Council 2019 Annual Report GDAC Legislative Report March 2017 State Portal Report January 2017 See All Reports Standards Global Service Levels Standards Exception Request Forms Statewide Architecture Framework Supported Platforms See All Standards Documents Guides/Manuals Avaya User Guide Email Restore Service Enterprise Project Management Office (EPMO) Quality Manual STS 1000 Telecommunications Wiring Guidelines Understanding Your Bill Policies Statewide Acceptable Use Policy (AUP) Statewide Data Classification and Handling Policy Statewide Information Security Manual Mandatory Use of HTTPS for Publicly Accessible Websites See All Policies
Documents FY 2020 Annual Report The N.C. Department of Information Technology's annual report provides a look at the department's responsibilities, budget, performance as well as its successes and challenges. Read the Report Top Documents 1. Agency CIOs 2. Cybersecurity Incident Reporting Form 3. Exception Request Forms 4. Forms for IT Services 5. Global Service Levels 6. NCID Frequently Asked Questions 7. NCID Self-Service Password Resets 8. Short Term Staffing Contract 9. State Agency Service Desk Contacts 10. Statewide Information Security Manual 11. Statewide IT Contracts 12. Statewide IT Policies 13. Statewide IT Standards 14. Strategic and IT Plan 2019-21 Service Forms General Forms Bill Code Action Request Form, Change Awareness Form, Computing Services Support Authorization Form Computing Services Forms TMS Vault Request Form and Unix User Account Form Telecommunication Service Forms Email and Archive Services, Data Services, Structured Cabling and Voice Services Forms Documents By Topic Project Management Project Financial Assessment Project Management Go-Live Readiness Form Project Management Process Project Management Roles, Responsibilities and Authorities See All Project Management Documents and Forms Billing Rates Client Computing Billing Rates (2021-2022) Hosting Services Billing Rates (2021-2022) IT Business Application Billing Rates (2021-2022) Network Services Billing Rates (2021-2022) See All Billing Rates Initiatives Broadband Plan - Connecting North Carolina GDAC Legislative Report State Portal Report - Digital Commons Core Services EC500 User Guide EIPT Six-Party Meet-Me Conference Bridge Instructions NCID Administration Guide All NCID Training & Documentation Documents by Category Reports NCDIT FY 2020 Annual Report Connecting North Carolina State Broadband Plan N.C. Geographic Information Coordinating Council 2019 Annual Report GDAC Legislative Report March 2017 State Portal Report January 2017 See All Reports Standards Global Service Levels Standards Exception Request Forms Statewide Architecture Framework Supported Platforms See All Standards Documents Guides/Manuals Avaya User Guide Email Restore Service Enterprise Project Management Office (EPMO) Quality Manual STS 1000 Telecommunications Wiring Guidelines Understanding Your Bill Policies Statewide Acceptable Use Policy (AUP) Statewide Data Classification and Handling Policy Statewide Information Security Manual Mandatory Use of HTTPS for Publicly Accessible Websites See All Policies
