NCDIT Strategic Plan

The N.C. Department of Information Technology develops an IT strategic plan for the agency. The agency plan plays out how NCDIT will support the Statewide IT Strategic Plan, including its vision, mission, priorities, guiding principles and goals.

The NCDIT plan also outlines the agency's business strategies. The agency plan is not required by statute.

Vision

Government that strategically leverages technology for an equitable, prosperous, healthier and educated North Carolina

Mission

Enable trusted business-driven solutions that meet the needs of North Carolinians

Priorities

  • Broadband and connectivity
  • Cybersecurity and privacy
  • Digital transformation

Guiding Principles

  • Collaboration
  • Innovation and creativity
  • Transparency
  • Accountability
  • Agility
  • Integrity
  • Customer-focused

Goals

Tab/Accordion Items

  • Expand broadband and digital inclusion
  • Work with our partners in the private, not-for­-profit and public sectors to expand broadband and increase digital equity
  • Enhance the customer and citizen digital experience
  • Enhance 911 capabilities across the state
  • Increase collaboration among state and local entities

  • Enhance the NCDIT customer experience
  • Develop scalable services that meet the current and emerging needs of our customers
  • Establish service broker model and supporting capabilities
  • Enable a cloud migration strategy
  • Simplify statewide IT procurement
  • Improve the ability to forecast customer needs
  • Transition to modern authentication services to support the state's current and future needs
  • Invest in secure, scalable infrastructure for data programs
  • Develop and implement a new funding model for IT in the state

  • Implement a whole-of-state approach to cyber and risk management
  • Integrate and operationalize cyber security tools across all state agencies
  • Continue to optimize IT across cabinet agencies
  • Leverage the Enterprise Portfolio Management Tool to identify critical applications and technology convergence opportunities
  • Implement enterprise IT governance to optimize IT investments
  • Develop an application modernization program

  • Attract, develop and retain a skilled and diverse workforce
  • Establish a culture of empowerment and collaborative thinking
  • Invest in people through increased training and education opportunities
  • Develop and implement advancement opportunities for our employees
  • Improve communication and transparency with employees
  • Foster an environment that promotes diversity, equity and inclusion

  • Provide data analytics and insights for more informed decision-making
  • Execute enterprise data governance strategies to promote data sharing while ensuring data privacy and security
  • Inventory critical data assets across the enterprise
  • Implement an enterprise data management program that addresses data standards, quality and accessibility
  • Expand the use of modern data visualization capabilities to track performance and impacts

Documents