NCDIT Strategic Plan

Goals

Efficiency

Strengthen North Carolina by promoting transparency, improving operations, and achieving long-term savings.

• Make the state’s IT procurement processes more efficient and easier to navigate while better leveraging the state's buying power.
• Ensure consistent enterprise oversight with clear roles, accountability, and governance bodies.
• Modernize and rationalize NCDIT's service offerings to improve value, reduce cost, and meet agency needs.
• Develop a comprehensive and adaptive body of standardized, efficient, and transparent policies and processes for the agency.
• Increase reporting and tracking that allows for capability-driven decision-making.
• Increase statewide transparency and strategic decision-making.

Collaboration

Strengthen statewide collaboration to provide better, safer, and more cost-effective technology solutions for North Carolina.

• Proactively communicate with internal and external stakeholders.
• Create a culture and climate that is positive, respectful, collaborative, and strategically focused.
• Cultivate strong partnerships across state agencies.
• Develop trusted partnerships with local governments, non-profits, and education entities.
• Provide tools to promote collaboration within NCDIT and with agency and external partners.

Safety

Safeguard North Carolina’s digital assets and infrastructure to deliver services that instill trust and confidence.

• Implement security and privacy by design.
• Improve the state's security posture and sustainability of operations through proactive risk management and mitigation.
• Adopt a whole-of-state security and privacy governance model for securing digital assets across NC government entities.
• Foster a statewide culture of cybersecurity and privacy awareness, promoting safe digital practices for North Carolinians.

Innovation

Harness and advance emerging technology to best serve North Carolina now and in the future. 

• Create a human-centered, business-led culture of innovation that encourages the responsible adoption of emerging technologies.
• Establish an enterprise IT lifecycle model (Architecture > Engineering > Operations) to support sustainable modernization of services.
• Establish an AI and innovation network to foster safe, effective adoption of automation and emerging technologies in state and local government.
• Build a future-ready workforce through digital skills development, talent pipelines, and innovation enablement.

Access

Empower North Carolinians to access, participate, and thrive in a digital society

• Complete statewide deployment of broadband, utilizing available grant and funding opportunities.
• Improve statewide digital literacy levels and device accessibility for all North Carolinians.
• Provide a seamless digital government experience for North Carolinians.
• Enable physical and digital disaster recovery. 

Values

• Stewardship: We manage tax dollars and resources responsibly, making decisions transparently that deliver meaningful returns for North Carolina.
   
• Service: We serve with excellence, responsiveness, and purpose. Guided by a public service mindset, we deliver high-value support and solutions that help agencies and leaders better serve the people of North Carolina.
   
• Community: We build strong relationships through teamwork and respect, creating meaningful connections with our customers and colleagues that help us succeed together.
   
• Innovation for Impact: We innovate with intention and seek better ways of working that solve real problems and deliver meaningful improvements for the people and communities we serve.
   
• Safety & Resilience: We prioritize the safety and resilience of our systems and data, so government services remain secure, dependable, and available to the people who rely on them.