Digital Accessibility Coordinators

Appoint a Digital Accessibility Coordinator

Compliance with Title II of the Americans with Disabilities Act (ADA) is the responsibility of each state agency.

To support ongoing compliance efforts, NCDIT has asked each agency to identify a Digital Accessibility Coordinator to act as an agency point of contact and knowledge resource in advance of the April 24, 2026 deadline and beyond.

Key Responsibilities

The Digital Accessibility Coordinator (DAC) will perform the following duties:

  • Be the agency's primary contact for digital accessibility
  • Maintain working knowledge of ADA Title II requirements and WCAG 2.1 Level AA standards
  • Identify high-risk or high-impact systems and organize manual test requests
  • Attend regular meetings with NCDIT accessibility leadership team
  • Maintain web content inventory and coverage in automated scan tool
  • Document agency activities/communication related to digital accessibility

The DAC must have authority to:

  • Work across IT, communications, legal, program, and procurement teams
  • Assign and track the remediation of accessibility issues
  • Engage vendors on accessibility requirements and review/request ACR/VPATs
  • Escalate accessibility risks or barriers to agency leadership and central oversight

Time commitment:

  • NCDIT recommends a full-time commitment for this role.

Risk of not having a Digital Accessibility Coordinator

If a state agency does not appoint a Digital Accessibility Coordinator, the agency will have an increased risk of legal action related to digital accessibility under Title II of the ADA.

An agency without a Digital Accessibility Coordinator may experience:

  • More accessibility complaints and formal grievances
  • Communication gaps
  • Delayed and inconsistent decision making
  • Inconsistent accessibility practices
  • Slower response and resolution times
  • Elevated risk of noncompliance with Title II ADA requirements
  • Increased costs due to late-stage remediation and retrofitting of production systems
  • Ineffective vendor management
  • Loss of credibility during investigations