The N.C. Department of Information Technology’s Government Data Analytics Center has launched upgrades to the N.C. Department of Insurance’s Bail Bond Information System that will improve workflows and increase public safety.
These upgrades will help bail bond agents better track cases, log complaints and manage their workflow by merging previously unconnected systems. This first phase of the project includes a new dashboard, using technology from the state’s technical partner SAS, that will integrate existing data into an online reporting system.
“These important upgrades are all about customer service and safety for all. We had several outdated systems that were not talking to each other, and our bail bond agents had to log into multiple places to track cases,” North Carolina Insurance Commissioner Mike Causey said. “This integrated system will help give bail bond agents a one-stop platform and a more complete picture of what services are needed where.”
This multi-year, multi-agency project is part of a larger effort to merge existing data assets into useful information to help leaders make program investment decisions and manage resources as well as improve financial programs, budgets and results. More aspects of the Insurance’s Bail Bond Information System upgrade project are scheduled to roll out in the coming months and years.
“We have been working with DOI for over four years now, and it’s a great partnership,” said Carol Burroughs, chief data officer for NCDIT. “As DOI’s needs continue to evolve, we will keep responding to improve services to residents through upgrades like this.”