Strategic Plan

Information technology provides North Carolina with many exciting opportunities to streamline government operations and improve the delivery of services to our citizens. Our Strategic Plan focuses on enhancing customer service, achieving operational efficiency, and collaborating across State agencies as One IT organization. The table below provides a snapshot of current goals, objectives and initiatives.

View the Current Strategic Plan

State IT Plan: Goals, Objectives and Initiatives

GOAL

OBJECTIVE

INITIATIVE

 

1

Increase efficiency and improve operations

 

1.1

Enable a modern organization

1.1.1 Plan and implement an Enterprise Resource Planning system

1.1.2 Recruit & develop IT talent

1.1.3 Implement a unified IT operating model

1.2

Improve efficiency and transparency of IT services

1.2.1 Improve IT service provisioning

1.2.2 Improve IT financial management

 

 

 

2

Enhance citizen satisfaction

 

2.1

Improve access and online citizen services

  1. Create a common look and feel for the State's web presence
  2. Enhance Business Link North Carolina (BLNC)
  3. Expand broadband, digital infrastructure & services

2.2

Create a 21st century learning environment for students

  1. Expand digital learning & classroom infrastructure
  2. Implement O365 for K-12 educational entities

 

2.3

Enhance citizen services

  1. Streamline e-forms, licensure and permitting
  2. Develop a case management strategy
  3. Develop a customer relationship management strategy

 

 

 

 

 

3

Improve IT effectiveness

3.1

Improve IT planning and management

3.1.1 Improve the IT planning process

3.1.2 Establish metrics & performance management capability

3.2

Establish standards to manage technology and risk

3.2.1 Develop and update enterprise architecture & standards

3.2.2 Adopt a standard risk management framework

3.2.3 Establish a statewide configuration management framework

3.3

Improve project delivery

3.3.1 Improve project development & management

3.3.2 Improve project quality & compliance

 

3.4

Improve IT procurement

3.4.1 Expand the Strategic Sourcing Office

3.4.2 Consolidate contracts

3.4.3 Implement performance-based contracting

3.4.4 Develop & support IT procurement professionals

 

 

 

4

Expand data capabilities supporting a data-driven government

4.1

Increase data consistency and accessibility

  1. Adopt data standards and models
  2. Establish modern data architectures and infrastructure standards

 

4.2

Provision and share data more effectively

  1. Implement an enterprise stewardship approach to data sharing
  2. Identify & inventory systems of record
  3. Develop strategies for enterprise data integration

4.3

Improve business decision-making through analytics

 

4.3.1 Improve insights & decision-making

4.4

Leverage geospatial data to enable business decision making

  1. Align geographic information systems (GIS) initiatives across the State
  2. Manage & integrate geospatial data

 

 

 

 

 

5

Modernize and secure IT systems

5.1

Standardize and improve OITS’s service delivery

5.1.1 Conduct a comprehensive service assessment

5.1.2 Develop a new service catalog

 

5.2

Modernize the data center

5.2.1 Improve cloud computing capability

5.2.2 Modernize the network

5.2.3 Increase infrastructure efficiencies

5.3

Improve communication and collaboration capabilities

5.3.1 Develop a unified communications strategy

5.3.2 Fully implement and leverage Office 365

5.3.3 Develop a content management strategy

 

5.4

Manage IT risks and access

5.4.1 Modernize identity and access management

5.4.2 Conduct end user threat training

5.4.3 Enable network assurance

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