Strategic Plan

Information technology provides North Carolina with many exciting opportunities to streamline government operations and improve the delivery of services to our citizens. Our Strategic Plan focuses on enhancing customer service, achieving operational efficiency, and collaborating across State agencies as One IT organization. The table below provides a snapshot of current goals, objectives and initiatives.

View the Current Strategic Plan

State IT Plan: Goals, Objectives and Initiatives






Increase efficiency and improve operations



Enable a modern organization

1.1.1 Plan and implement an Enterprise Resource Planning system

1.1.2 Recruit & develop IT talent

1.1.3 Implement a unified IT operating model


Improve efficiency and transparency of IT services

1.2.1 Improve IT service provisioning

1.2.2 Improve IT financial management





Enhance citizen satisfaction



Improve access and online citizen services

  1. Create a common look and feel for the State's web presence
  2. Enhance Business Link North Carolina (BLNC)
  3. Expand broadband, digital infrastructure & services


Create a 21st century learning environment for students

  1. Expand digital learning & classroom infrastructure
  2. Implement O365 for K-12 educational entities



Enhance citizen services

  1. Streamline e-forms, licensure and permitting
  2. Develop a case management strategy
  3. Develop a customer relationship management strategy







Improve IT effectiveness


Improve IT planning and management

3.1.1 Improve the IT planning process

3.1.2 Establish metrics & performance management capability


Establish standards to manage technology and risk

3.2.1 Develop and update enterprise architecture & standards

3.2.2 Adopt a standard risk management framework

3.2.3 Establish a statewide configuration management framework


Improve project delivery

3.3.1 Improve project development & management

3.3.2 Improve project quality & compliance



Improve IT procurement

3.4.1 Expand the Strategic Sourcing Office

3.4.2 Consolidate contracts

3.4.3 Implement performance-based contracting

3.4.4 Develop & support IT procurement professionals





Expand data capabilities supporting a data-driven government


Increase data consistency and accessibility

  1. Adopt data standards and models
  2. Establish modern data architectures and infrastructure standards



Provision and share data more effectively

  1. Implement an enterprise stewardship approach to data sharing
  2. Identify & inventory systems of record
  3. Develop strategies for enterprise data integration


Improve business decision-making through analytics


4.3.1 Improve insights & decision-making


Leverage geospatial data to enable business decision making

  1. Align geographic information systems (GIS) initiatives across the State
  2. Manage & integrate geospatial data







Modernize and secure IT systems


Standardize and improve OITS’s service delivery

5.1.1 Conduct a comprehensive service assessment

5.1.2 Develop a new service catalog



Modernize the data center

5.2.1 Improve cloud computing capability

5.2.2 Modernize the network

5.2.3 Increase infrastructure efficiencies


Improve communication and collaboration capabilities

5.3.1 Develop a unified communications strategy

5.3.2 Fully implement and leverage Office 365

5.3.3 Develop a content management strategy



Manage IT risks and access

5.4.1 Modernize identity and access management

5.4.2 Conduct end user threat training

5.4.3 Enable network assurance

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