A leader in the North Carolina Department of Information Technology has been honored by NC TECH, a professional association dedicated to promoting technology and innovation in North Carolina.
Deputy State Chief Information Officer and Chief Services Officer Tracy Doaks was named Public Sector CIO of the Year by NC TECH for the organization’s annual NC TECH Awards. She is one of eight people recognized for their accomplishments and impact on the tech sector in North Carolina.
“Tracy Doaks is a great driving force for The North Carolina Department of Information Technology,” said Eric Boyette, State Chief Information Officer and Secretary of the Department of Information Technology. “Her passion for the department and the State of North Carolina is evident in her daily work, and our mission to drive North Carolina further would not be successful without her. ”
“The recognition from NC TECH is a signal that we are doing some outstanding work at the State of North Carolina,” Doaks said. “As a leader, coach, and mentor, this nod is also a symbol to others climbing the IT ladder of what is possible with a supportive IT community and that they can do ‘it’, too. I always want to leave an organization better than it was for me being there, and this award is motivation to continue that journey.”
In addition to being Deputy State CIO, she leads the Service Delivery Division for DIT, focusing on providing services to state agencies, local governments, and universities. She was previously the Senior Director of Service Delivery for Duke Medicine and the CIO for the N.C. Department of Revenue as well as stints with Accenture and Blue Cross Blue Shield. Since joining DIT in 2015, she has introduced service-based costing and service maturity improvements, leading implementations that resulted in over $25 million in savings. She also moved the state into technology-forward services, such as cloud management, a multifactor authentication for public safety users, and soon-to-be released chatbot technology for the service desk.
Individuals were nominated over the summer, where finalists were chosen after a review process. NC TECH Award winners were chosen by an independent committee and the accounting firm Cherry Bekaert.