N.C. 911 Board Highlights

See highlights of the N.C. 911 Board's work with telecommunicators, public safety answering point managers, communication centers and stakeholders around the state.

Hold the Line

The N.C. 911 Board urges everyone to stay on the line when you call 911 – especially if you called by accident. That way, 911 telecommunicators can verify that you're not in an emergency, and they don't need to send first responders to you.

N.C. 911 Board Raises Awareness of Life-Saving Text to 911 Service

North Carolinians now have greater access to critical emergency communications thanks to a new statewide campaign by the N.C. 911 Board highlighting the importance of Text-to-911, a service that allows texting emergency responders when calling 911 is not possible or safe.

StateScoop 50 Awards Honor N.C. 911 Board Executive Director Pokey Harris and NCDIT's AI Accelerator Program

Pokey Harris, executive director of the N.C. 911 Board, was selected for State Leadership of the Year in the StateScoop 50 Awards, which recognize the people and projects making the biggest impact in state government IT.

North Carolina 911 Board Receives National NG911 Award

The N.C. 911 Board has received the NG911 Awareness Award from the NG9-1-1 Institute in recognition of its staff’s national leadership in educating others about the benefits of Next Generation 911.

N.C. 911 Board team and others in front of the THOR unit.

North Carolina and Washington, D.C., Partner to Demonstrate Nation-Leading Next Generation 911 Resiliency

Johnston County's Finest: Finding Purpose and Reward in Emergency Dispatch

The role of a public safety telecommunicator is challenging but rewarding. Learn more from Johnston County's Emergency Operations Center team.

2025 National Public Safety Telecommunicators Week Slideshow

911 telecommunicators from across North Carolina shared photos of how they celebrated during the 2025 National Public Safety Telecommunicators Week.

Fayetteville's Public Safety Telecommunicators: A Unique Calling

Fayetteville's 911 Communications Division show how they work together to support one another and get 911 callers the help that they need.