Digital States Survey

National Report Card Highlights N.C.'s IT Services for Users

The Center of Digital Government has released a detailed report highlighting NCDIT's excellent customer service and innovative solutions. This has positioned North Carolina to solve more issues, champion new solutions and increase access to digital services.

The Center for Digital Government has released a detailed report of North Carolina’s technology accomplishments based on the biennial 2022 Digital States Survey, which gave the state its highest-ever grade of "A."

The report states that NCDIT "provides best-in-class solutions and is a national model for delivering positive outcomes to constituents and customers. Over the last the last two years, North Carolina has displayed an exemplary commitment to serving its users."

The report highlights North Carolina’s strengths in resilience, cybersecurity and business process alignment. The state is noted as a national leader in the expansion of health services technology, including telehealth in correctional facilities, and local accuracy standards, which support 911 emergency calling.

North Carolina has also positioned itself to take advantage of opportunities to:

  • Solve more problems by enacting advancing the state’s research and analytics agenda
  • Champion innovative solutions across more legacy system upgrades through the Digital Transformation Committee
  • Save money and increase access to digital services by consolidating constituent-facing resources and platforms into a common architecture