Next-Generation Enterprise IP Telephony The Next-Generation Enterprise IP Telephony service offers the ability to fundamentally improve how individuals, groups and agencies interact, communicate and collaborate. This offering uses multiple enterprise communication methods to improve user productivity and enhance business processes. The N.C. Department of Information Technology manages this service to enable agencies to benefit from the enhanced communications capability, features and operating efficiency provided by an outsourced operational model. It is delivered via a hybrid premise-based/cloud-integrated service model that leverages shared infrastructure, toolsets and application software to provide multitenant shared services to agencies. In addition, this solution offers better management portals, user administration portals, usage dashboards and elasticity to dynamically add/delete users and per-user-per month pricing. This next generation service enables more efficient onboarding of users to improve user productivity, enhance business workflows and support workgroup collaborative communications. Service Features The Next-Generation Enterprise IP Telephony service features these offerings: Voice and telephony – This area includes fixed, mobile and softphone enterprise telephony, including PBX functionality. Voicemail –This is the ability to record voice messages and includes unified messaging (voicemail notifications can be sent to email applications). Clients – Unified clients can access multiple communications functions from a consistent interface. These may take different forms, including thick desktop clients, thin browser clients and clients for mobile devices, such as smartphones and tablets, as well as specialized clients embedded within business applications. Meeting solutions – This area includes multiparty voice (audio) conferencing, videoconferencing and web-conferencing capabilities, including screen/application sharing. Presence and instant messaging – IM allows individuals to send text and other information to others or groups in real time. Presence services allow individuals to see the status of other people and resources. Workstream collaboration – Viewed as the next generation of presence and IM, workstream collaboration is designed to allow employees to build channels and shared workspaces for contextual communications. Benefits A communications infrastructure virtually without geographical boundaries End-to-end managed service covering everything from design and implementation to ongoing maintenance and support Billed as a service, per seat, per month, simply pay as you go Features and functionality of traditional telephone systems, plus enhanced communication methods Same user experience on all devices Empowers users to talk and interact in whatever way makes the most sense: voice calls, audio/video conferencing, screen/application sharing, chat, etc. Communications-enabled business processes – integration of solution with broader workflows and business applications can bring significant value. Examples of such integrations include contact centers, browser plug-in integrations with applications and ChatOps/workgroup applications. Next Steps The Next-Generation Enterprise IP Telephony service platform allows rapid adaptation of communications infrastructure and facilities to meet operational challenges brought on by customer demand, regulatory changes and organizational staffing needs. This service requires the support of an NCDIT communication services analyst who will assist the agency in analyzing its business needs and determining the appropriate telephony requirements. Create a ticket in the NCDIT Service Portal requesting consultation from the Communications Services Team. A communications service analyst will respond directly and schedule a discovery meeting to determine the scope and requirements. NCDIT will complete a requirements analysis and give the agency a proposed solution that includes a cost estimate for the service and an estimated implementation schedule. Communication & Status If you are a customer of applicable services updated via the NCDIT Communications Hub, visit the site to view communications and status, and register to receive emailed notifications relative to the services. To register for Communications Hub emails, click on “Notifications” on the upper left of the Communications Hub screen. Next, click on “Notification Subscriptions.” The NCDIT Communications Hub access and registration are restricted to government and educational agencies. The link to the NCDIT Communications Hub is https://ncconnect.sharepoint.com/sites/DITCommHub. If you are unable to access the NCDIT Communications Hub, contact the NCDIT Service Desk at 919-754-6000 or create a ticket in the NCDIT Service Portal. 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Next-Generation Enterprise IP Telephony The Next-Generation Enterprise IP Telephony service offers the ability to fundamentally improve how individuals, groups and agencies interact, communicate and collaborate. This offering uses multiple enterprise communication methods to improve user productivity and enhance business processes. The N.C. Department of Information Technology manages this service to enable agencies to benefit from the enhanced communications capability, features and operating efficiency provided by an outsourced operational model. It is delivered via a hybrid premise-based/cloud-integrated service model that leverages shared infrastructure, toolsets and application software to provide multitenant shared services to agencies. In addition, this solution offers better management portals, user administration portals, usage dashboards and elasticity to dynamically add/delete users and per-user-per month pricing. This next generation service enables more efficient onboarding of users to improve user productivity, enhance business workflows and support workgroup collaborative communications. Service Features The Next-Generation Enterprise IP Telephony service features these offerings: Voice and telephony – This area includes fixed, mobile and softphone enterprise telephony, including PBX functionality. Voicemail –This is the ability to record voice messages and includes unified messaging (voicemail notifications can be sent to email applications). Clients – Unified clients can access multiple communications functions from a consistent interface. These may take different forms, including thick desktop clients, thin browser clients and clients for mobile devices, such as smartphones and tablets, as well as specialized clients embedded within business applications. Meeting solutions – This area includes multiparty voice (audio) conferencing, videoconferencing and web-conferencing capabilities, including screen/application sharing. Presence and instant messaging – IM allows individuals to send text and other information to others or groups in real time. Presence services allow individuals to see the status of other people and resources. Workstream collaboration – Viewed as the next generation of presence and IM, workstream collaboration is designed to allow employees to build channels and shared workspaces for contextual communications. Benefits A communications infrastructure virtually without geographical boundaries End-to-end managed service covering everything from design and implementation to ongoing maintenance and support Billed as a service, per seat, per month, simply pay as you go Features and functionality of traditional telephone systems, plus enhanced communication methods Same user experience on all devices Empowers users to talk and interact in whatever way makes the most sense: voice calls, audio/video conferencing, screen/application sharing, chat, etc. Communications-enabled business processes – integration of solution with broader workflows and business applications can bring significant value. Examples of such integrations include contact centers, browser plug-in integrations with applications and ChatOps/workgroup applications. Next Steps The Next-Generation Enterprise IP Telephony service platform allows rapid adaptation of communications infrastructure and facilities to meet operational challenges brought on by customer demand, regulatory changes and organizational staffing needs. This service requires the support of an NCDIT communication services analyst who will assist the agency in analyzing its business needs and determining the appropriate telephony requirements. Create a ticket in the NCDIT Service Portal requesting consultation from the Communications Services Team. A communications service analyst will respond directly and schedule a discovery meeting to determine the scope and requirements. NCDIT will complete a requirements analysis and give the agency a proposed solution that includes a cost estimate for the service and an estimated implementation schedule. Communication & Status If you are a customer of applicable services updated via the NCDIT Communications Hub, visit the site to view communications and status, and register to receive emailed notifications relative to the services. To register for Communications Hub emails, click on “Notifications” on the upper left of the Communications Hub screen. Next, click on “Notification Subscriptions.” The NCDIT Communications Hub access and registration are restricted to government and educational agencies. The link to the NCDIT Communications Hub is https://ncconnect.sharepoint.com/sites/DITCommHub. If you are unable to access the NCDIT Communications Hub, contact the NCDIT Service Desk at 919-754-6000 or create a ticket in the NCDIT Service Portal. Related Documentation Frequently Asked Questions Cisco Telephone Deployment & Day One Guide Cisco 8800 Series Quick Start Guide Cisco 88xx User Guide Cisco Voicemail Reference Guide Webex Assistant User Guide Training Materials Cisco 8800 Telephone Training Webex Quick Start Guide
