Skip to main content
NCDIT logo NCDIT

Topical Navigation

  • Home
  • Services
    Services
    • Service Directory
    • Billing
    • Business Relationship Management
    • License & Agreements
    • Service Forms
    • DIT Non-Billable Services
    • Cloud Services
    • Cybersecurity
    • Data & Analytics
    • Digital Services
    • Electronic Content Management
    • Enterprise Active Directory Services
    • Enterprise Endpoint Management Services
    • Enterprise Service Bus
    • Geographic Information System (GIS) Services
    • Hosting
    • IT Architecture
    • IT Business Analysis
    • IT Service Management
    • Microsoft 365 & Collaboration Services
    • Multi-Factor Authentication
    • N.C. Government Data Analytics Center
    • N.C. Identity Management (NCID)
    • Network Services
    • Process Improvement
    • Software Quality & Security Testing
    • Solutions Architecture
    • Structured Cabling
    • Tableau
    • Telecom
    • Vendor Engagement Resources
    • Zerto Disaster Recovery
    • Communications Hub
    • Project Management
  • Programs
    Programs
    • Broadband & Digital Equity
    • CJLEADS
    • Privacy & Data Protection
    • IT Volume Purchasing
    • FirstTech
    • N.C. 911 Board
    • N.C. Health Information Exchange Authority
    • NC360
    • Project Portfolio Management
    • Optimization
  • Resources
    Resources
    • Cybersecurity & Risk Management
    • Statewide IT Strategic Plan
    • Statewide IT Procurement
    • State IT Policies
    • IT Application Portfolio Management
    • Standards
    • Resources Guide
    • Knowledge College
    • Documents
    • Reports
  • About
    About
    • Commitment to Customers
    • Leadership
    • Boards & Commissions
    • Climate Change & Clean Energy
    • NCDIT Strategic Plan
    • Work for NCDIT
    • Annual Report
    • Rules Review
  • News & Events
    News & Events
    • Meetings & Events
    • Press Releases
    • Public Access & Participation Plan
  • Support
    Support
    • NCID
    • Training & User Resources
    • Submit a Service Desk Ticket
    • Report a Cybersecurity Incident
    • Services Status
  • Contact
    Contact
    • Media Inquiries
    • Public Records Requests
    • Speaker Requests
  • PASSWORD HELP
  • SERVICE PORTAL
  • CAREERS
  • NC.GOV
NCDIT »   Services »   Telecom »   IP Telephony Services »   Next-Generation Enterprise IP Telephony

Next-Generation Enterprise IP Telephony

The Next-Generation Enterprise IP Telephony service offers the ability to fundamentally improve how individuals, groups and agencies interact, communicate and collaborate. This offering uses multiple enterprise communication methods to improve user productivity and enhance business processes.

The N.C. Department of Information Technology manages this service to enable agencies to benefit from the enhanced communications capability, features and operating efficiency provided by an outsourced operational model. It is delivered via a hybrid premise-based/cloud-integrated service model that leverages shared infrastructure, toolsets and application software to provide multitenant shared services to agencies.

In addition, this solution offers better management portals, user administration portals, usage dashboards and elasticity to dynamically add/delete users and per-user-per month pricing. This next generation service enables more efficient onboarding of users to improve user productivity, enhance business workflows and support workgroup collaborative communications.

Service Features

The Next-Generation Enterprise IP Telephony service features these offerings:

  • Voice and telephony – This area includes fixed, mobile and softphone enterprise telephony, including PBX functionality.
  • Voicemail –This is the ability to record voice messages and includes unified messaging (voicemail notifications can be sent to email applications). 
  • Clients – Unified clients can access multiple communications functions from a consistent interface. These may take different forms, including thick desktop clients, thin browser clients and clients for mobile devices, such as smartphones and tablets, as well as specialized clients embedded within business applications.
  • Meeting solutions – This area includes multiparty voice (audio) conferencing, videoconferencing and web-conferencing capabilities, including screen/application sharing.
  • Presence and instant messaging – IM allows individuals to send text and other information to others or groups in real time. Presence services allow individuals to see the status of other people and resources.
  • Workstream collaboration – Viewed as the next generation of presence and IM, workstream collaboration is designed to allow employees to build channels and shared workspaces for contextual communications.
Benefits
  • A communications infrastructure virtually without geographical boundaries
  • End-to-end managed service covering everything from design and implementation to ongoing maintenance and support
  • Billed as a service, per seat, per month, simply pay as you go
  • Features and functionality of traditional telephone systems, plus enhanced communication methods
  • Same user experience on all devices
  • Empowers users to talk and interact in whatever way makes the most sense: voice calls, audio/video conferencing, screen/application sharing, chat, etc.
  • Communications-enabled business processes – integration of solution with broader workflows and business applications can bring significant value. Examples of such integrations include contact centers, browser plug-in integrations with applications and ChatOps/workgroup applications.
How Do We Charge

View Billing Rates

Next Steps

The Next-Generation Enterprise IP Telephony service platform allows rapid adaptation of communications infrastructure and facilities to meet operational challenges brought on by customer demand, regulatory changes and organizational staffing needs.

This service requires the support of an NCDIT communication services analyst who will assist the agency in analyzing its business needs and determining the appropriate telephony requirements.

  1. Create a ticket in the NCDIT Service Portal requesting consultation from the Communications Services Team.
  2. A communications service analyst will respond directly and schedule a discovery meeting to determine the scope and requirements.
  3. NCDIT will complete a requirements analysis and give the agency a proposed solution that includes a cost estimate for the service and an estimated implementation schedule.
Communication & Status

If you are a customer of applicable services updated via the NCDIT Communications Hub, visit the site to view communications and status, and register to receive emailed notifications relative to the services.

To register for Communications Hub emails, click on “Notifications” on the upper left of the Communications Hub screen. Next, click on “Notification Subscriptions.”

  • The NCDIT Communications Hub access and registration are restricted to government and educational agencies.
  • The link to the NCDIT Communications Hub is https://ncconnect.sharepoint.com/sites/DITCommHub.
  • If you are unable to access the NCDIT Communications Hub, contact the NCDIT Service Desk at 919-754-6000 or create a ticket in the NCDIT Service Portal.
Related Resources

  • User Guides & Training

IP Telephony Services

  • Cloud-Hosted Contact Center
  • Contact Center Services (Call Center)
  • IP Telephone
  • Next-Generation Enterprise IP Telephony
  • Voicemail Quick Reference Guide
  • Voicemail System Overview

Share this page:

  • Facebook
  • Twitter
  • Email

How can we make this page better for you?

Back to top

Contact

N.C. Department of Information Technology

P.O. Box 17209
Raleigh, NC 27619-7209
919-754-6000
800-722-3946

 

@NCDIT

Tweets by @NCDIT

Quick Links

NCDIT Service Portal
NCDIT Service Desk
NCID Assistance
Training & User Resources
Statewide IT Strategic Plan
Cybersecurity Incident Reporting
NCDIT Communications Hub

Follow Us

  • Facebook
  • Twitter
  • Flickr
  • YouTube
  • LinkedIn
  • Accessibility
  • Terms of Use
  • Privacy Policy
  • Open Budget
https://it.nc.gov/services/telecom/ip-telephony-services/next-generation-enterprise-ip-telephony