Toll-Free Long Distance Calling


Service Description

Toll-free long distance service is available via two delivery methods: dedicated or switched access. Selecting between dedicated or switched access toll-free service is dependent upon the individual service location's long distance call volume. Dedicated toll-free service is provided to a given site using single purpose access circuits to deliver the toll-free call traffic only. Switched access toll-free service provides both local and long distance service via the Public Switched Telephone Network (PSTN) over customers' existing lines.

  • Dedicated Access (T-1, DS1, PRI) is available to any agency site where the total long distance calling volume is sufficient to justify the costs of provisioning and the monthly cost of the access circuit(s). The telephone equipment at the site must be capable of supporting dedicated circuits

Note: This capability is provided as a standard option on Managed Services PBX installations.

  • Switched access is available to any agency where the total long distance call volume is low and can be supported over existing PSTN telephone lines. At the customer's request, switched access can also be used as a backup for dedicated access in case of circuit failure or as overflow during high utilization periods.

The current convenience contract for toll-free services includes:

  • Intrastate calling, switched and dedicated
  • Interstate calling, switched and dedicated

Service Information

Toll-Free Long Distance Calling is a pass through service made available to our customers by way of negotiated contracts with commercial service providers. The governing contracts for these types of services are negotiated to provide rates and terms favorable to the State. For this service, customers will interact directly with the vendor for the provisioning of the service and its ongoing support, meaning that we will not be able to commit to Service Level Agreements, such as provisioning or resolution times. Customers would also interact directly with the vendor to ensure the accuracy of user account data.

In addition to the direct vendor cost, we charge an administrative fee for contract management and billing services. Please consult the “How Do We Charge” section for more information regarding the service model.


  • Toll-Free numbers make it easy for customers to call and inquire about your services when they know the call is free.


  • State Agencies
  • Local Governments
  • Community Colleges
  • K-12 Schools
  • UNC System

How Do We Charge?

View Billing Rates for This Service

Next Steps

Long distance service is automatically provisioned for customers that subscribe to our local services. We allow entities to use our long distance service although they may obtain their local service directly from a service provider. In this case:

  1. Submit a TO5 Request, providing
    • A complete list of telephone numbers they wish to have equipped with long distance through our contract
    • The Department code assigned for each number
  2. Request Fulfillment will send the information to the long distance service provider. This process takes about 2 weeks to complete.

View Technical Details