Centrex Technical Details

Technical Details

After service is ordered, the Centrex service providers will provide the service in accordance with a standard DIT work order. After the Centrex service is installed, the Centrex service providers will provide all maintenance and repair. Billing is handled on a monthly basis. Service outages or requests for repair should be referred to our Service Desk at 919-754-6000 or toll-free at 1-800-722-3946.

International Calling

Each Agency has the ultimate responsibility for ensuring their Centrex line is secure from unlawful and unauthorized access or abuse. Unless otherwise specifically authorized, international calling is blocked by the vendor. To allow international calling, send a TO-5 form with international Long Distance checked.

Hours of Availability

This service is available to customers 24/7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through our Change Management Process. In addition to the standard maintenance windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.

Standard maintenance windows are defined as:

  • 4:00 a.m. to 7:00 a.m. each Thursday
  • 4:00 a.m. to 12:00 p.m. each Sunday