Software Quality and Security Testing Return on Investment

Save more on your testing investment and cost of quality (COQ) by using our Software Quality Assurance Testing Shared Services Model:

Subscribing customers have the ability to access and leverage a “best in class” SQA software solution as a shared service utility without having to fund the significant up-front investment that would be associated with the acquisition and deployment of a comparable in-house solution.
Subscribing customers have on-demand access to SQA subject matter expert (SME) resources, methods, techniques, and best practices when needed.
Subscribing customers can achieve significant economies of scale associated with a shared service approach, which yields a low cost of use.
Low cost access to this testing technology will encourage and support SQA tasks within agency software development life cycles (SDLC), which will ultimately produce better performing applications that also meet functional expectations. This in turn leads to improved end-user satisfaction and lower costs for IT application development, maintenance and support.

Example Testing Investment and ROI Analysis

	No Formal Testing	Manual Testing	Automated Testing
Testing
Staff	$0	$60,000	$60,000
Infrastructure	$0	$10,000	$10,000
Tools	$0	$0	$12,500
Total Investment	$0	$70,000	$82,500

Development
Fix Bugs Found (count)	250	250	250
Fix Cost (Internal failure - $10 per ticket)	$2,500	$2,500	$2,500

Testing
Fix Bugs Found (count)	0	350	500
Fix Cost (Internal failure - $100 per ticket)	$0	$35,000	$50,000

Customer Support
Fix Bugs Reported (count)	750	400	250
Fix Cost (External failure - $1000 per ticket) - unacceptable defects, which we identify and repair over the life of the release.	$750,000	$400,000	$250,000

Total Cost of Quality (COQ)	$752,500	$507,500	$385,000
Decrease in COQ	N/A	$245,000	$367,500
Return on Investment (ROI)	N/A	350%	445%
Customer Feedback	BAD! & MAD!	OK! Not Bad!	GOOD!

Notes:		Testers found almost half the defects that customers would have found. It’s a process improvement and customers are happier.	More defects found at testing phase. It’s a big improvement over initial situation. Customers are much happier with more thoroughly tested system.