Software Quality and Security Testing Return on Investment

Save more on your testing investment and cost of quality (COQ) by using our Software Quality Assurance Testing Shared Services Model:

  • Subscribing customers have the ability to access and leverage a “best in class” SQA software solution as a shared service utility without having to fund the significant up-front investment that would be associated with the acquisition and deployment of a comparable in-house solution.
  • Subscribing customers have on-demand access to SQA subject matter expert (SME) resources, methods, techniques, and best practices when needed.
  • Subscribing customers can achieve significant economies of scale associated with a shared service approach, which yields a low cost of use.
  • Low cost access to this testing technology will encourage and support SQA tasks within agency software development life cycles (SDLC), which will ultimately produce better performing applications that also meet functional expectations. This in turn leads to improved end-user satisfaction and lower costs for IT application development, maintenance and support.

Example Testing Investment and ROI Analysis

  No Formal Testing Manual Testing Automated Testing


Staff $0 $60,000 $60,000
Infrastructure $0 $10,000 $10,000
Tools $0 $0 $12,500

Total Investment

$0 $70,000 $82,500


Fix Bugs Found (count) 250 250 250
Fix Cost (Internal failure - $10 per ticket) $2,500 $2,500 $2,500


Fix Bugs Found (count) 0 350 500
Fix Cost (Internal failure - $100 per ticket) $0 $35,000 $50,000

Customer Support

Fix Bugs Reported (count) 750 400 250
Fix Cost (External failure - $1000 per ticket) - unacceptable defects, which we identify and repair over the life of the release. $750,000 $400,000 $250,000

Total Cost of Quality (COQ)

$752,500 $507,500 $385,000

Decrease in COQ

N/A $245,000 $367,500

Return on Investment (ROI)

N/A 350% 445%

Customer Feedback

BAD! & MAD! OK! Not Bad! GOOD!
Notes:   Testers found almost half the defects that customers would have found. It’s a process improvement and customers are happier. More defects found at testing phase. It’s a big improvement over initial situation. Customers are much happier with more thoroughly tested system.

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