Software Quality and Security Testing Return on Investment Save more on your testing investment and cost of quality by using our Software Quality Assurance Testing Shared Services Model: Subscribing customers can access and leverage a “best in class” SQS software solution as a shared service utility without having to fund the significant up-front investment to acquire deploy a comparable in-house solution. Subscribing customers have on-demand access to SQS subject matter expert resources, methods, techniques and best practices when needed. Subscribing customers can achieve significant economies of scale associated with a shared service approach, which yields a low cost of use. Low-cost access to this testing technology will encourage and support SQS tasks within agency software development life cycles, which will ultimately produce better-performing applications that also meet functional expectations. This, in turn, leads to improved end-user satisfaction and lower costs for IT application development, maintenance and support. Example Testing Investment and ROI Analysis Proj ect Stage No Formal Testing Manual Testing Automated Testing Testing Staff $0 $60,000 $60,000 Infrastructure $0 $10,000 $10,000 Tools $0 $0 $12,500 Total Investment $0 $70,000 $82,500 Development Fix Bugs Found (count) 250 250 250 Fix Cost (Internal failure – $10 per ticket) $2,500 $2,500 $2,500 Testing Fix Bugs Found (count) 0 350 500 Fix Cost (Internal failure – $100 per ticket) $0 $35,000 $50,000 Customer Support Fix Bugs Reported (count) 750 400 250 Fix Cost (External failure – $1,000 per ticket) – unacceptable defects, which we identify and repair over the life of the release. $750,000 $400,000 $250,000 Total Cost of Quality $752,500 $507,500 $385,000 Decrease in Cost of Quality N/A $245,000 $367,500 Return on Investment (ROI) N/A 350% 445% Customer Feedback BAD! MAD! OK! Not Bad! GOOD! Notes: Testers found almost half the defects that customers would have found. It’s a process improvement, and customers are happier. More defects found at the testing phase. It’s a big improvement over initial situation. Customers are much happier with the more thoroughly tested system. Back to SQS Home
Software Quality and Security Testing Return on Investment Save more on your testing investment and cost of quality by using our Software Quality Assurance Testing Shared Services Model: Subscribing customers can access and leverage a “best in class” SQS software solution as a shared service utility without having to fund the significant up-front investment to acquire deploy a comparable in-house solution. Subscribing customers have on-demand access to SQS subject matter expert resources, methods, techniques and best practices when needed. Subscribing customers can achieve significant economies of scale associated with a shared service approach, which yields a low cost of use. Low-cost access to this testing technology will encourage and support SQS tasks within agency software development life cycles, which will ultimately produce better-performing applications that also meet functional expectations. This, in turn, leads to improved end-user satisfaction and lower costs for IT application development, maintenance and support. Example Testing Investment and ROI Analysis Proj ect Stage No Formal Testing Manual Testing Automated Testing Testing Staff $0 $60,000 $60,000 Infrastructure $0 $10,000 $10,000 Tools $0 $0 $12,500 Total Investment $0 $70,000 $82,500 Development Fix Bugs Found (count) 250 250 250 Fix Cost (Internal failure – $10 per ticket) $2,500 $2,500 $2,500 Testing Fix Bugs Found (count) 0 350 500 Fix Cost (Internal failure – $100 per ticket) $0 $35,000 $50,000 Customer Support Fix Bugs Reported (count) 750 400 250 Fix Cost (External failure – $1,000 per ticket) – unacceptable defects, which we identify and repair over the life of the release. $750,000 $400,000 $250,000 Total Cost of Quality $752,500 $507,500 $385,000 Decrease in Cost of Quality N/A $245,000 $367,500 Return on Investment (ROI) N/A 350% 445% Customer Feedback BAD! MAD! OK! Not Bad! GOOD! Notes: Testers found almost half the defects that customers would have found. It’s a process improvement, and customers are happier. More defects found at the testing phase. It’s a big improvement over initial situation. Customers are much happier with the more thoroughly tested system. Back to SQS Home
