Cellular Telephone

Service Description

The Cellular Telephone service plan provides cellular telephone service and equipment from a number of cellular telephone service providers. The plan is intended to cover the state's normal requirements for cellular telephone service and equipment at attractive rates. Coverage plans range from basic emergency only service to national coverage plans for as many as 6,000 minutes per month of usage. The Cellular Telephone service plan is the mandatory statewide term contract for use by the state's Executive Branch agencies and is available for use by non-state agencies.

Five national companies provide service plans under the Cellular Telephone service contract. All are listed below with coverage area and minutes available. All service providers include a minimum one-year parts and labor warranty on phone instruments.

VENDOR PLAN TYPES MAX MINUTES BROADBAND DATA PHONE PRICE RANGE
AT&T Wireless National/ Regional 1,000 Yes $0.99 to $299.99
Sprint/Nextel Wireless National/ Regional 4,000 Yes $0.01 to $408.00
T-Mobile National/ Regional 2,500 Yes $0.00 to $669.99
US Cellular Regional 3,600 Limited
Area
$0.99 to $434.30
Verizon Wireless National/ Regional 6,000 Yes $0.00 to $569.99

Service Information

Cellular Telephone is a pass through service made available to DIT customers by way of negotiated contracts with commercial service providers. The governing contracts for these types of services are negotiated to provide rates and terms favorable to the State. For this service, our customers will interact directly with the vendor for the provisioning of the service and its ongoing support, meaning that we will not be able to commit to Service Level Agreements, such as provisioning or resolution times. Customers would also interact directly with the vendor to ensure the accuracy of user account data.

In addition to the direct vendor cost, DIT charges an administrative fee for contract management and billing services. Please consult the “How Do We Charge” section for more information regarding the service model.

Benefits

  • Free night and weekend calling
  • Voice mail
  • Three-way calling
  • Call waiting
  • Call forwarding
  • Caller ID
  • Free nationwide long distance
  • Broadband access for Blackberry and Smartphone devices
  • Free intra-band mobile-to-mobile calling

General Information:

Since October 1, 2007, several changes have been made in the general policies and order processes for obtaining cellular services and accessories under the new contract agreement. Please read the following policies carefully to ensure you are familiar with these policies and order processes.

  • A method of securing cellular services information is being implemented under the new Cellular Telephone contract. This involves continued use of secure websites that are maintained by the respective vendors on the state's contract.
    • These secure websites will provide all the information pertaining to the state contract for the respective vendor.
    • Customers will select one of the vendors on the state contract (URLs listed below) to obtain information and to place orders.
      • Customers will be able to provision services, to include adds, disconnects, changing service plans, and porting of services.
      • Customers will also be able to purchase equipment and accessories from these secure websites.
    • To ensure proper pricing and service plan utilization, all orders must be placed through the respective vendors secure website.
    • Pricing and program plans are subject to change at any time.
    • Shipping is available by standard mail and delivery and free on board to any location within North Carolina.
    • Service providers will complete delivery within five (5) consecutive calendar days after placing an order through the vendor's website.
    • If repairs are required during the equipment warranty and the unit will be out of service for more than 48 hours, a loaner unit of similar type and function will be provided until repairs can be accomplished. Please refer to the vendor's website for further instructions.

Customers

  • State Agencies
  • Boards and Commissions
  • Community Colleges
  • County Governments
  • Municipal Governments
  • Schools K-12
  • Universities

How Do We Charge?

View Billing Rates for This Service

Vendor websites with plan and pricing information are listed below.

Rates charged by the individual service providers include all required DIT fees. Billing is monthly and is provided directly to the customer. We recommends that customers review their charges quarterly to check for correct user accounts and excessive use.

The costs associated with the pricing of service plans, features, equipment, and accessories is predicated on discounts off the original pricing plus administrative fees. All pricing can be viewed on the respective vendors' websites. The pricing on the vendors' websites does not include regulatory fees and taxes.

The discounting schedule of the authorized vendors is as follows:

Vendor

Service Plans

Equipment

Accessories

AT&T Wireless

25%

Varying

30%

Sprint/Nextel

25%

39%

20%

T-Mobile

16%

12-100%

25%

US Cellular

22%

33-99%

20%

Verizon Wireless

22%

25-99%

25%

International: We do not have a specific per-minute rate for international calls. The cost is the same as the contracted vendor's FCC approved tariff rate. The cost is based on factors such as the rate to the country being called, the length of the call, and the rate for the time of day that the call is being placed.

NC State Government Contract Vendors - Secure Websites:

Next Steps

The current method of obtaining Cellular Services through DIT is a self-service web portal. A DIT Solutions Development Analyst is available to work with customers to determine the viability of Cellular Telephone in meeting business needs, if requested.

Before calling the Solutions Development Analyst to place an order for Cellular Services, the following information should be obtained:

  • Service location (street address)
  • Department Code for billing purposes. If customer does not have a Department Code, they may obtain one by calling our Service Desk at (919) 754-6000.
  • Approximate number of minutes of usage that will be required on a monthly basis
  • Predominant area in which the wireless device will be used
  • Type of equipment and accessories that will be required

View Technical Details

Associated Files