Wide Area Network (WAN)

Service Description

The Wide Area Network (WAN) service offers statewide Internet Protocol (IP) data communications connectivity at commercially available rates to any authorized government entity. The managed WAN service connects the customer’s Local Area Network (LAN) to other customer locations, other state agencies (including DIT), and to the Internet using the state network. We will provide consultation to aid in the selection of data services.


  • Redundant core network infrastructure
  • Redundant high capacity access to the Internet
  • All equipment required to interface service with customer LAN
  • IP addresses for each device
  • Domain Name Service
  • Consultation regarding service options and network configurations
  • All required activities to complete service installation typically within 90-120 days
  • Fully managed service including the customer premise equipment
  • 24/7 monitoring and management via our Network Operations and Service Desk


  • All state agencies plus numerous local and county government sites
  • The state maintains over 2000 managed WAN sites across North Carolina

How Do We Charge?

Sample Rates for 2018-19


View Detailed Billing Rates for This Service

Cost recovery is one charge per location and is primarily based on bandwidth consumption.

Three components of WAN service comprise the monthly recurring charges:

  • Core - Costs for hardware, software, maintenance of core network infrastructure and management of WAN service
  • Transport - Telecommunications provider cost for connecting the customer location to the regional point-of-presence (RPoP)
  • CPE – Costs for hardware, software, and maintenance of customer premise edge equipment

One-time charges are comprised of the following:

  • Installation of customer premise equipment
  • Telecommunications providers installation of the last mile transport service

Major cost drivers are:

  • The available transport technologies in your geographic area
  • Telecommunications service provider(s) available in your geographic area

Next Steps

  1. If you would like more information about this service or to request consultation, please contact our Service Desk at 919-754-6000, 1-800-722-3946 or dit.incidents@its.nc.gov.
  2. Submit a WAN Service request using the STS-01 form.
  3. We will place an order with the telecommunications vendor on contract for your service area to install the transport service.
  4. We will contact the on-site customer contact to schedule the installation of all customer premise edge (CPE) equipment required (generally a router).
  5. Generally this process takes 90-120 days to complete; however, when vendor construction or customer site work (such as conduit) is required, this can delay the installation, especially if permits are required for crossing roads, railroads, etc.

Communications and Status

If you are a customer of this service, please visit our Customer Communication Hub to self-register for communications regarding this service and to view Service Status.

  • Effective August 15, 2016, the ITS Communications Hub has been replaced with the new DIT Communications Hub.  The DIT Communications Hub is restricted to government and educational agencies. 
  • The link to the new DIT Communications Hub is https://ncconnect.sharepoint.com/sites/it_ext/com_hub_2/.
  • If you are unable to access the new DIT Communications Hub please contact the DIT Service Desk at 919-754-6000 or dit.incidents@its.nc.gov.

Associated Files