Microsoft 365 & Collaboration Services

The N.C. Department of Information Technology established the Microsoft 365 program to address outdated office software issues and productivity challenges and to implement a modern collaboration and software licensing model for the Microsoft Office Desktop.

Adopting the Microsoft 365 Productivity Suite reduces infrastructure and storage costs and provides collaboration tools for over 64,000 employees. Based on the typical license model of a G3 License with Enterprise Mobility Suite, North Carolina agencies can choose to implement Office ProPlus (the modern Office Desktop), Outlook, OneDrive, SharePoint, Planner, Forms, Intune Mobile Application Management, Teams and Groups.

Intune Mobile Device Management, PowerApps, Power Automate, To do and StaffHub were launched in 2019. Agencies can also purchase additional software for Dynamics 365 Customer Relationship Management, Power BI, Project and Visio. These services have business-policy-related factors that must be considered by individual agencies, and NCDIT will work with each agency to develop an implementation strategy.

Microsoft’s 365 subscription services provided through NCDIT offer state agencies a 99.9% financially backed service-level agreement. Except for NCDIT Managed Desktop customers, agencies are responsible for their own M365 licenses and can choose from a full suite of products and services that meet their business requirements and budgets. NCDIT Desktop customers are also responsible for additional non-Office licenses such as Dynamics 365 CRM, Power BI and Visio.

To learn more about each of these services, see the descriptions below.

Microsoft 365

Microsoft 365

  • Full suite (G3) – Office, Email/Archive, SharePoint, OneDrive, Microsoft Teams
  • Web access only (G1) – Office Web apps, Outlook on the Web, SharePoint, OneDrive, Microsoft Teams
  • Email only – via Outlook on the Web (Exchange Online Plans)

Additionally, the state’s Enterprise Project Management Office hosts Project Online through these services. Over 64,000 state employees have access to the G3 Full Suite of Services. The G3 Suite provides access to up-to-date Microsoft 365 applications anywhere and anytime, as well as security benefits.

The G3 Suite of services includes:

  • Email, calendaring and archiving provided by Exchange Online to meet email retention requirements for Executive Order 18. Email data loss protection and encryption are also available.
  • Online conferencing via Microsoft Teams, with video, audio and web conferencing, including desktop sharing and instant messaging
  • Online and Desktop access to the latest versions of Microsoft Word, Excel, PowerPoint, Outlook, OneNote and Teams. In addition, Publisher and Access for PCs only
  • File storage and team collaboration with SharePoint and OneDrive

Log on to the Enterprise Collaboration Services SharePoint site to learn more about Microsoft 365 Resources.

Microsoft 365 Government Cloud

Microsoft 365 Government Cloud

Services provided by Microsoft through NCDIT are hosted in the Microsoft 365 Government Cloud. Additionally, all authentication and access to these services are provided by the state’s identity management solution. Microsoft 365 Government Cloud:

  • Is logically segregated from commercial customer content
  • Is stored within the United States
  • Is restricted to screened Microsoft personnel
  • Complies with certifications and accreditations that are required for U.S. public-sector customers

For more information about the Government Cloud and Security, see:

Email, Calendars and Protection

Email, Calendars and Protection

Agencies have government-class email through Exchange Online Services. This service provides email, archive and protection services with the rich, familiar Outlook experience users are accustomed to. Users can access these services from their desktop, mobile devices and web browser using Outlook for the Web. Each user gets a 100 GB mailbox and can send attachments up to 25 MB. Email archive is unlimited, and all mailboxes are put on legal hold for compliance. Retention policies can also be applied. Shared calendars let users see when others are free or busy.

For onboarding information and NCDIT service details, login to Enterprise Collaboration Services' SharePoint site.

Exchange Online Protection and Encryption

Exchange Online Protection defends against spam and malware. It provides advanced security by eliminating threats from 100% of known viruses and 99% of spam before they reach the firewall. Exchange Online includes:

Data Loss Prevention

Data loss prevention is an important issue for enterprise message systems because the extensive use of email for business-critical communication includes sensitive data. With Microsoft 365, customers own and control their data; data is not mined or used for advertising.

Microsoft Teams

Microsoft Teams

Online Conferencing, Instant Messaging and Desktop Sharing

G3 Full Suite and G1 Web Only customers can share their presence and connect with other Teams users via instant message, audio conferencing and video calls. Customers can host online meetings with audio and video using one-click desktop screen sharing, high-definition video conferencing with up to five video participants and a virtual whiteboard. Meetings can accommodate up to 250 participants, and live events can accommodate up to 10,000 participants.

Log on to Enterprise Collaboration Services' SharePoint site to learn about adopting and using Microsoft Teams.

SharePoint and One Drive - File Storage and Sharing

SharePoint and One Drive - File Storage and Sharing


Agency users get 1 terabyte of personal storage that syncs with their PC/Mac for offline access. They can easily share documents with other employees through Office and SharePoint. Note: External sharing of OneDrive content is turned off, and content is deleted if the user is off boarded. Users should review, and be aware of, these retention policies when using this service.

SharePoint Team and Collaboration Sites

Teams can collaborate on projects and keep related documents, notes, tasks and conversations organized together. In addition, it’s possible to deploy an organization-wide intranet portal to disseminate information and news across the organization.

For a quick overview of other Microsoft SharePoint Online products and technologies, see What is SharePoint?

Dynamics 365 Customer Relationship Management

Dynamics 365 Customer Relationship Management

NCDIT Enterprise Applications provides a statewide business process platform to transform legacy paper-based business processes and case management. This new suite of services is built on Microsoft Dynamics 365.

By leveraging the statewide Microsoft 365 platform, Dynamics 365 service enables agencies and government employees to quickly and efficiently configure their business processes and engage with citizens using automation to eliminate duplicate data entry. In addition to reducing cycle time, this improves data integrity and eliminates manual steps, thus adding previously unavailable functionality. This includes providing opportunities for citizens to enhance their communication and interactions with state government, better understand and streamline the services offered to them and receive better information about the status of their requests of the state.

This service is offered ONLY to current users of the NCDIT Microsoft 365 Tenant.

Power BI

Power BI

Leveraging the statewide Microsoft 365 platform, Power BI is a cloud-based business analytics service that enables anyone with a license to visualize and analyze data with greater speed, efficiency and understanding. Power Bi connects licensed users to a broad range of data through easy-to-use dashboards, interactive reports and compelling visualizations that bring data to life.

This service is offered ONLY to current users of the NCDIT Microsoft 365 Tenant.

InTune Mobile Application/Device Management (MAM/MDM)

InTune Mobile Application/Device Management (MAM/MDM)

The G3 Full Suite license with Enterprise Mobility Security license can now utilize Mobile Application/Device Management. Leveraging the Microsoft 365 statewide platform, MAM/MDM:

  • Prevents state data loss on mobile devices
  • Provides an ideal solution for personal and state devices
  • Protects access to Microsoft 365 and state data. This includes cut/copy/paste restrictions, prevention of "save as," jailbreak detection, PIN requirements and the ability to remotely wipe protected data.

Log into the Enterprise Applications support site to learn more about InTune MAM.

This service is offered ONLY to current users of the NCDIT Microsoft 365 Tenant.

Other Enterprise Collaboration Services

Other Enterprise Collaboration Services

Distribution Lists

The Distribution List service is based on the Mailman listserv product, which provides controls for content filtering and list access. Mailman lists can be moderated and monitored so that designated individuals can approve all posts to the lists. Mailman lists can include members from any email domain.

  • Mailman will be retired by the fourth quarter of 2020.

SMTP Relays and Email Filtering

The NCDIT SMTP Relays are available for use for DIT Microsoft 365 tenant customers and state network customers.  NCDIT also includes Email Filtering services, including sanitization (antispam filtering and antivirus scanning), for DIT Microsoft 365 tenant and agencies not using the state's email system.



  • All services are in the secure Government Cloud and meet compliance regulations.
  • Customers enjoy a full installation of Office across their PCs, Macs and iPad, Android and Windows tablets, as well as most mobile devices.

Each user can install Office on five PCs or Macs, five tablets (Windows, iPad and Android) and five phones.

  • M365 Productivity Tools – Microsoft Teams, OneNote, OneDrive and Mobile Access – allow real-time communication and collaboration from anywhere.
  • All Microsoft 365 Government plans include access to the latest versions of Microsoft 365 applications. Version upgrades and updates are included in each subscription. New features are rolled out in an IT-configurable experience.
  • New third-party and customer-developed apps work with Office and SharePoint to bring web services right into documents and sites.
  • Microsoft 365 Services are available with a guaranteed 99.9% uptime, financially backed service-level agreement from Microsoft.
  • Five layers of security and proactive monitoring help keep data safe.
  • Customers can search and discover content across Microsoft 365 based on personalized insights.
  • Archiving and legal hold capabilities, plus unlimited storage, meet compliance needs. 
  • Data loss prevention policies provide for additional compliance enforcement for email, Sharepoint and One Drive.
  • Economies of scale enable NCDIT to offer these services at rates that meet or exceed commercial, private sector offerings, particularly because NCDIT calculates rates based on financial breakeven – not profit – targets.
  • Agency/customer administrators can accomplish common tasks such as managing their organization's mailing lists, groups, contacts and calendar resources in real time, without having to submit a request to NCDIT's Service Desk.


  • The Department of Health and Human Services, Department of Public Safety–Adult Corrections and Department of Transportation are the largest agencies using our email service. Others include the Department of Agriculture, Department of Environmental Quality, Department of Natural and Cultural Resources and Division of Employment Security – about 30 agencies in all, as well as several counties and municipalities.
  • All executive branch users on the email service have their email archived per Executive Order 12.
  • Non-NCDIT messaging systems in state government, counties, municipalities and education systems can use the Relay & Filtering service in place for all agencies for a fee.
  • Mailman distribution lists are used by state agencies and other governmental entities. The statewide Amber Alert and Silver Alert lists are hosted on Mailman, as is the governor's contact list.
  • DIT hosts more than 55,000 mailboxes. We have nearly 3,000 Mailman distribution lists, providing Relay & Filtering for more than 38 non-DIT email organizations and thousands of additional smartphones and mobile devices such as Droid and iPhones.
Next Steps

Next Steps

To take advantage of the NCDIT Productivity and Communication services, contact the Service Desk at 919-754-6000 or 1-800-722-3946, or file a new service ticket in the NCDIT Service Portal.

  • If your organization is new to NCDIT services, we will assign a business account manager as your key contact with us to determine the next steps to fulfill your specific request and to explain more about our portfolio of services.
  • If your organization is new to Microsoft 365 services, a NCDIT project manager will contact you to set up an initial meeting to explain the process by which we bring new agencies and other customers on board.
  • After these initial steps are taken, a Microsoft 365 team member will contact your technical staff to coordinate the details needed to fulfill your request.
  • New email users are provisioned through the NCID Identity Management service. The Microsoft 365 team works with NCID to set up ongoing provisioning for new customers.
  • Agencies/customers are billed monthly for Microsoft 365 services.
  • Billing is now split between a support rate for accessing M365/Service Desk support and licensing. Everyone who uses the service is billed the support rate. Only consolidated agencies are billed for licensing. Non-consolidated agencies must purchase their licenses and have them put into the state's M365 Tenant.
  • NCDIT Microsoft 365 support site 
How Do We Charge? Communications and Status

Communications and Status

If you are an existing customer, visit the NCDIT Customer Communication Hub to self-register for communications regarding this service and to view service statuses. To register for Communications Hub emails, click on "Notifications" on the upper left of the Communications Hub screen and then click on "Notification Subscriptions." If you are unable to access the DIT Communications Hub, contact the NCDIT Service Desk at (919) 754-6000 or use the NCDIT Service Portal.