Enterprise Portfolio Management Services

Are you seeking:

  • The ability to view your organization’s architecture and strategize IT initiatives?
  • A consolidated “single source of truth” for IT systems, processes and data flows?
  • To identify inefficiencies, redundancies and opportunities for optimization?
  • Informed decision making that drives innovation with minimized risk?
  • Effective realization of value while maintaining speed?

The N.C. Department of Information Technology’s Enterprise Portfolio Management Services allow for a wide range of capabilities that are enabled by various technologies, including OrbusInfinity from Orbus Software. The OrbusInfinity platform is tightly integrated with NCDIT’s Microsoft 365 service tenancy and all of its capabilities.

The Enterprise Portfolio Management Services team also enables and supports the annual Application Portfolio Management data collection process, per N.C.G.S. 143B-1335 and N.C.G.S. 143B-1321(a)(17).

Request Enterprise Portfolio Management Services

Getting Help

Support Get Technical Support   
NCDIT Service Desk: 919-754-6000
Support Hours 8 a.m. to 5 p.m. weekdays
Tab/Accordion Items

Features

NCDIT’s Enterprise Portfolio Management Services are delivered through cloud-based software platforms that allow the capture and maintenance of data. For example, the OrbusInfinity software suite – a Microsoft-preferred solution – provides a “single source of truth” with deep Microsoft 365 integration including:

  • Supports various processes, systems and methodologies, such as:
    • Enterprise architecture
    • Strategic portfolio management 
    • Governance, risk and compliance
    • Business process analysis
    • Application portfolio management 
    • Business capability management
    • Business and IT road mapping
    • Cybersecurity and risk management 
  • Provides advanced integrations, data modeling and visualizations through system-generated views, user-created artifacts and deployable solutions, such as:
    • Azure & Azure DevOps
    • Cherwell
    • Flexera Technopedia
    • Jira
    • Microsoft Outlook
    • Microsoft Planner
    • Microsoft Power BI
    • Microsoft Project Online
    • Microsoft SharePoint
    • Microsoft Teams
    • OneTrust
    • PPM Express
    • ServiceNow  
  • Provides inbound and outbound REST-based API for interaction with repository content
  • Includes a knowledgebase and resources to support further learning

Benefits

The EPM service supports a variety of business/technical roles.

Business/Technical Role Benefits
Business & Technology Executives
  • Make decisions that ensure applications support business processes adequately and effectively.
  • Ensure technology portfolios enable digital-business transitions.
  • Align portfolio management decisions with the corresponding enterprise strategy.
  • Analyze and identify cross-functional bottlenecks and wasted effort.
  • Communicate and collaborate across business functions.
Enterprise Architects
  • Support business stakeholders in the tools they use daily.
  • Source data to co-create architecture and process models with business owners.
  • Communicate and collaborate across business functions.
Portfolio Managers & Strategists
  • Create an inventory of agency applications.
  • Use metrics to understand how well applications match technical and business requirements.
  • Make decisions to ensure that applications support business processes adequately and effectively.
  • Align portfolio management decisions with their enterprise strategy.
  • Ensure technology portfolios enable digital-business transitions.
  • Discover dependencies and track project delivery to business outcomes.
  • Manage vendor and internal application lifecycles to ensure future support for business capabilities.
Business Analysts & Architects
  • View maturity levels of business capabilities.
  • Understand and manage the risks associated with immature business capabilities.
  • Drill down to identify areas of improvement for people, processes and technology associated with the capability.
  • Analyze and identify cross-functional bottlenecks and wasted effort.
  • Generate optimized value streams for stakeholder review and approval.
  • Co-create process models with business owners across all functions.
  • Drill down on capabilities and categories to establish specific actions to support future business requirements.
Cybersecurity Analysts & Risk Managers
  • Manage applications that have high, medium and low levels of technical risk.
  • Analyze active applications that process sensitive data.
  • Determine applications that have identified security risks.

Request Process

To request this service, or for more information, submit a ticket using the NCDIT Service Portal.

Authorization

  • Service requests that incur a cost to the agency will typically require approval from the requesting agency’s CIO, financial officer or manager, depending upon your agency's requirements. 
  • Any staff with access to the NCDIT Service Portal may engage the team for support or information.

Requirements & Customer Responsibility

Required NCDIT Services None
Other Technical Requirements & Prerequisites
  • A Microsoft 365 email account either provided using NCDIT’s M365 tenant or through an agency tenant as a guest user
  • Microsoft Visio (desktop client) to create or modify artifacts
  • OrbusInfinity Visio Add-in to connect objects and relationships from the state repository
Customer Responsibility
  • Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service. 
  • The staff and agency receiving services are also responsible for defining requirements.

Expected Delivery

Acknowledgment Time The service team should acknowledge a service request within about 5 business days.
Turnaround Time
  • Turnaround time varies, depending on the number and complexity of different participating department solutions and their timeframes. 
  • The service team works with the agency and all other NCDIT divisions involved to establish a well-defined service request timeframe to complete a full rollout.

Customers

Suggested For State agencies
Required For All Executive Branch and Council of State agencies, per N.C.G.S. 143B-1335 and N.C.G.S 143B-1321(a)(17)
Spotlight Customers
  • N.C. Department of Health and Human Services
  • N.C. Department of Information Technology
  • N.C. Department of Transportation

Support Process Submit a ticket using the NCDIT Service Portal or contact the NCDIT Service Desk at 919-754-6000.
Service Support Hours Support is available 8 a.m. to 5 p.m. weekdays, excluding state holidays.
Service Availability The service is available 24/7, excluding planned outages, maintenance windows.
Standard Maintenance Windows Tuesdays: 2 a.m. to 6 a.m.
Service Communications
  • Changes or outages that might have an impact on customers are communicated through the NCDIT Communications Hub and Agency Change Advisory Board. 
  • Communications regarding updates and improvements are delivered via email.
Service Level Agreements NCDIT Global Service Level Agreement (unless a service-specific level agreement has been established for the service)

There is no cost to the agency for this service.

Training & Help 

Other Related Links

Related NCDIT Services