Local Access Line Telephone


Service Description

Local Access Line Telephone service consists of a range of analog and digital central office (CO) access lines that are normally used to connect stand-alone telecommunications equipment to the Public Switched Telephone Network (PSTN). Local access lines are offered by AT&T and CenturyLink.

Local Access Line Telephone service typically provides an individual main directory listed number regardless of the number of actual circuits. The function of sending individual calls to a main number to each successive telephone access line is performed by the service provider and is usually called "hunting." Hunting is normally required for two or more lines to be reached from a single published number. Local access lines require on-site common control equipment such as a key system or PBX to route incoming calls to users and to allow individual users to place outgoing calls. Local access lines also provide the primary access to local and long distance calling.

The following table provides a brief summary of the available Local Access Line Telephone services and features:

Basic Line - Analog Basic line — key system Access only
Call forward and message waiting interface Allows calls to forward on busy/don't answer and allows line to activate message waiting lamp
Hunting Call rollover to each successive line
Basic line — PBX with hunting Call rollover to each successive line
DID line with direct numbers Allows calls to complete direct to users
Digital Line - BRI Digital line — 2 channels Two 64kbps channels with 56kbps actual throughput
Digital Line - PRI Digital line — 24 channels Twenty-four 64 kbps channels with 23 channels available
Channelized T-1 Digital lines — single channel One 64kbps channel with 56kbps actual throughput, up to 48 individual channels

Service Information

Local Access Telephone Line is a pass through service made available to our customers by way of negotiated contracts with commercial service providers. The governing contracts for these types of  services are negotiated to provide rates and terms favorable to the State. For this service, customers should contact our Service Desk for the provisioning of the service and its ongoing support. Due to the nature of this vendor contract, we are unable to commit to Service Level Agreements, such as provisioning or resolution times.

Our rates recover the cost of provisioning and support services we provide. Please consult the “How Do We Charge” section, below, for more information regarding the service model.


  • We have negotiated cost effective rates for local services in AT&T, Frontier and CenturyLink Service areas that covers 90% of the state. This includes Centrex service, ISDN PRI service and basic Business Lines.
  • Some of these contracts include free long distance calling for larger geographic areas (not nationwide or statewide but expanded from the normal calling area).
  • These services are supported by our Service Desk for Incident Management.


  • State Agencies
  • Local Governments
  • Community Colleges
  • K-12 Schools
  • UNC System

How Do We Charge?

View Billing Rates for This Service

Next Steps

A Voice Services Network Analyst will work with you to determine your call traffic needs. Call traffic design is key to determining the actual number of local access lines required. The analyst will also support you through the entire process of obtaining the service. This support will include assistance with ordering local access lines through our Business Services.

Before calling the Network Analyst assigned to the agency, the following information should be available

  • Service location (street address)
  • The actual number of users and incoming phone lines required
  • The system manufacturer and model number of existing phones, if available

The purchase and maintenance of the actual desktop telephone system is the customer's responsibility. More information about suitable phone systems for specific calling needs can be obtained by clicking on the link below.

Premise Telephony — Purchase or Upgrade

After an order is placed, the service provider selected will provide the service in accordance with a standard work order. After the local access line(s) is installed, the service provider will provide all maintenance and repair. Billing is handled by us on a monthly basis. Service outages or repair should be referred to our Service Desk at 919-754-6000 or toll free at 1-800-722-3946.

View Technical Details