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Managed PBX Telephony Technical Details

Technical Details

The Enterprise - Managed PBX Telephony service is built on an Avaya / Nortel CS1000M PBX (software Release 6.0). This service was engineered to provide highly available, basic managed telephone service to State agencies, universities, and community colleges. This system is fully redundant and highly reliable. The system currently serves approximately 15,000 users, representing approximately 15 State agencies.

The Enterprise - Managed PBX Telephony service also offers a very robust contact center service. The PBX and contact center have been upgraded to the latest available software releases. The current software release fully supports VoIP and SIP trunks and telephones.

Hours of Availability

This service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through our Change Management Process. In addition to our Standard Maintenance Windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.

Standard maintenance windows are defined as:

  • 4:00 a.m. to 7:00 a.m. each Thursday
  • 4:00 a.m. to 12:00 p.m. each Sunday