Database Hosting Technical Details

Technical Details

We support MS-SQL and Oracle databases (Standard and Enterprise editions) in a variety of configurations, as summarized in the table below. Both physical and virtual hosted platforms are supported within the database vendor's limitations. Support for specific advanced features not listed may be negotiated on a case-by-case basis. All service requests are initiated and documented by our Service Desk, which is available 24/7. All database system changes are governed by our change control policy and procedures.

DB PRODUCT / SERVICES

ORACLE 11G

ORACLE 12C

SQL 2012

SQL 2014

Windows 2008 /
Database installation and configuration

 ✓

 

Windows 2012 /
Database installation and configuration

 

 ✓

Red Hat Linux /
Database installation and configuration

 

 

Solaris /
Database installation and configuration

 

 

AIX /
Database installation and configuration

 ✓

 

 

Real Application Clusters

 

 

MS Windows/SQL Clustering

 

 

Database Replication

Extended DB Monitoring

Hours of Availability

Standard support hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays. Extended support up to 24/7 (on-call) is available as required for an additional cost. Scheduled maintenance windows are negotiated and agreed upon in advance.