Digital Services

The Digital Services team provides leadership, strategic direction, resources, and guidance for the State’s web and digital presence. We work closely with North Carolina agencies to ensure that business goals and end-user needs are being met, while supporting key websites, applications, and digital tools.

Digital Services is leading Digital Commons, an initiative that delivers a more consistent and intuitive experience for citizens who interact with state government on the web and mobile devices. Digital Commons includes the redesign and re-architecture of ten State agency websites and other key web entities. Our team collaborates with a cross-organizational working group to provide oversight and governance for the program.

The benefits of Digital Commons include:

  • Cost savings from aligning to a single design and common technology platform
  • Effective, efficient interactions arising from predictable navigation across websites
  • Improved findability of content through search engines, and end-user oriented layout and design
  • Uniform adoption of the new state brand
  • Responsive, mobile-first websites optimized for multiple devices
  • Increased efficiency due to ability of non-technical staff to manage digital content
  • Guidance on how to manage and govern State agency websites


Digital Services manages NC.Gov, the state’s online portal. NC.Gov provides citizens, businesses, and state employees an easy-to-use tool for navigating state services, agencies, resources, and more.

On June 1, 2015, was revamped to be mobile-friendly and include a new look, new technology, and better experience for site visitors. Read GovTech's article about Digital Commons.

Our Services

Website Development

Professional planning, design, site configuration, hosting and maintenance support below market rates.  Websites are configured and optimized to run on the state's enterprise web CMS with a consistent design and template set. Get started with Digital Commons.

Enterprise web content management (CMS)

Digital Services leverages a Drupal-based platform running on OpenPublic and cloud technologies. 

Training and Consulting

We consult and train agencies, sections, and DIT teams in areas such as information architecture, usability/user experience (UX), web accessibility, search engine optimization, analytics, and related web and digital best practices. 

Community and Collaboration

Digital Services fosters an innovative, collaborative approach to guiding and shaping the web and digital presence for the State. The Digital Commons initiative brought together agency communicators, technical staff, and management to work closely together to develop an intuitive, end-user focused web and digital presence. Anyone who edits a Digital Commons site is invited to participate in the community website. Read the blog, or become a registered user to contribute to the forum.