NC Identity Management Technical Details

Technical Details

Features of NCID provide for an efficient and effective means for securing access to on-line services. Customers can leverage the service to:

  • Verify the identity of individual users
  • Manage user accounts
  • Assign appropriate access to on-line resources
  • Delegate authority or distribute administrative tasks
  • Automate certain key functions

The NCID Integration Feature Set offers:

  • Consistent ID management user interface
  • Central auditing repository for ID management
  • Central auditing repository for coarse grain authorization
  • Central repository of IDs
  • Central repository of authentication policies
  • Customer-provided fine grain authorization if required
  • Central, delegated ID management
  • Common user ID and passwords
  • Self-registration and password recovery
  • Development environment with strict change controls
  • Flexible integration
  • Central authentication and authorization solution
  • Fault tolerant system - redundant warm failover - disaster recovery
  • Secure authentication and authorization solution
  • 24 x 7 call center support and on-call staffing
  • Support for password unlocks in the NCID Pre-Production and Production environments, 24 x 7
  • Removal of the burden of authentication from application owner
  • Common login "look and feel"
  • Integration available for dynamic user content
  • Flexible authentication and authorization rules
  • Application level authentication when required
  • Maintaining of existing application ID management and authentication and authorization

Service Website

Visit the NCID Service Website

Hours of Availability

This service is available to customers 24 x 7, excluding planned outages and maintenance windows and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through our Change Management Process. In addition to our Standard Maintenance Windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.

Standard maintenance window is defined as:

  • 4:00 a.m. to 12:00 p.m. each Sunday

Western Data Center (WDC) or Eastern Data Center (EDC) Recovery Objectives:

  • RTO (Recovery Time Objective) - NCID will be back online within 30 minutes should a full data center outage occur at one of the state's two (2) data centers. NCID will be able to handle the full production load, but performance may be diminished somewhat until the other data center is restored.
  • RPO (Recovery Point Objective) - NCID transactions are queued in real-time. In the event of a full data center outage at one of the state's two (2) data centers, NCID transactions will be restored to the point of the outage as soon as NCID is back online per the RTO above.