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Productivity and Collaboration Services

The Department of Information Technology (DIT) established the Microsoft Office 365 program to address outdated office software issues and productivity challenges, and to implement a modern collaboration and software licensing model for the Microsoft Office Desktop.

Adopting the Microsoft O365 Productivity Suite reduces infrastructure and storage costs, and provides collaboration tools for over 56,000 employees. Based on the typical license model of a G3 License with Enterprise Mobility Suite, North Carolina agencies can choose to implement Office ProPlus, (the modern Office desktop), Outlook on the Web, OneDrive, SharePoint, Skype for Business, Planner, Forms, Intune Mobile Application Management, Teams, and O365 Groups.

Intune Mobile Device Management, PowerApps, Flow, Sway, Todo, and StaffHub will be launched in 2019. Agencies can also purchase additional software for Dynamics 365 Customer Relationship Management (CRM), Power BI, and Visio. These services have business-policy-related factors that must be considered by individual agencies, and NC DIT will work with each agency to develop an implementation strategy.

Microsoft’s Office 365 Subscription Services provided through DIT offer State agencies a 99.9% financially backed Service Level Agreement (SLA). Except for DIT Managed Desktop customers, agencies are responsible for their own O365 licenses and can choose from a full suite of products and services that meet their business requirements and budget. DIT Desktop Customers are also responsible for additional non-Office licenses like Dynamics 365 Customer Relationship Management (CRM), Power BI, and Visio.

To learn more about each of these services see the descriptions below.

Office 365

Office 365

  • Full suite (G3) - Office, Email/Archive, SharePoint, OneDrive, Skype for Business
  • Web access only (G1) - Office Web apps, Outlook on the Web, SharePoint, OneDrive, Skype for Business
  • Email only - via Outlook on the Web (Exchange Online Plans, or EOLP).

Additionally, the State’s Enterprise Project Management Office hosts Project Online through these services. Over 50,000 State employees have access to the G3 Full Suite of Services. The G3 Suite provides access to up-to-date MS Office applications anywhere, anytime, as well as security benefits.

The G3 Suite of services includes:

  • Email, calendaring and archiving provided by Exchange Online to meet email retention requirements for Executive Order 12. Email data loss protection and Encryption are also available.
  • Online conferencing via Skype for Business; Video, audio, and web conferencing, including desktop sharing and instant messaging (IM)
  • Online and Desktop access to the latest versions of MS Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Skype for Business and Access
  • File storage and team collaboration with SharePoint and OneDrive

Log into the Enterprise collaborative SharePoint site to learn more about Office 365 Resources

Office 365 Government

Office 365 Government

Services provided by Microsoft through DIT are hosted in the O365 Government Cloud. Additionally, all authentication and access to these services are provided by the State’s identity management solution. Microsoft’s O365 Government Cloud:

  • Is logically segregated from commercial customer content.
  • Is stored within the United States.
  • Is restricted to screened Microsoft personnel.
  • Complies with certifications and accreditations that are required for US Public Sector customers.

For more information about the Government Cloud and Security see:

Email, Calendars and Protection

Email, Calendars and Protection

Agencies have Government-class email through Exchange Online Services. This service provides Email, Archive and protection services with the rich and familiar Outlook experience users are accustomed to. Users can access these services from their desktop, web browser using Outlook for the Web (OWA) and mobile devices. Each user gets a 50 GB mailbox and can send attachments up to 25 MB. Email archive is unlimited and all mailboxes are put on legal hold for compliance. Retention policies can also be applied. Shared calendars let users see when others are free or busy.

For onboarding information and DIT service details login to the Enterprise collaborative SharePoint site 

Exchange Online Protection and Encryption

Exchange Online Protection defends against spam and malware. It provides advanced security by eliminating threats from 100% of known viruses and 99% of spam before they reach the firewall. Exchange Online includes:

Log in to the Enterprise collaborative SharePoint site for more information on DIT Email Encryption and DLP

Data Loss Prevention

Data loss prevention (DLP) is an important issue for enterprise message systems because of the extensive use of email for business-critical communication that includes sensitive data. With Office 365, customers own and control their data; data is not mined or used for advertising.

Skype for Business

Skype for Business

Online Conferencing, Instant Messaging Desktop Sharing

G3 Full Suite and G1 Web Only Customers can share presence and connect with other Skype and Skype for Business users via instant message, audio conferencing and video calls. Customers can host online meetings with audio and video using one-click desktop screen sharing, high-definition video conferencing with up 5 video participants, and virtual whiteboard. Meetings can accommodate up to 250 participants.

SharePoint and One Drive - File Storage and Sharing

SharePoint and One Drive - File Storage and Sharing


Agency users get 1 terabyte (TB) of personal storage that syncs with their PC/Mac for offline access. They can easily share documents with other employees through Office or SharePoint. Note: External sharing of OneDrive content is turned off and content is deleted if the user is off boarded. Users should review, and be aware of, these retention policies when using this service.

SharePoint Team and Collaboration Sites

Teams can collaborate on projects and keep related documents, notes, tasks, and conversations organized together. In addition, it’s possible to deploy an organization-wide intranet portal used to disseminate information and news across the organization.

For a quick overview of other Microsoft SharePoint Online products and technologies, see What is SharePoint?

Dynamics 365 Customer Relationship Management (CRM)

Dynamics 365 Customer Relationship Management (CRM)

DIT Enterprise Applications (EA) provides a Statewide Business Process Platform to transform legacy paper-based business processes and case management. This new suite of Services is built upon Microsoft Dynamics 365.

By leveraging the O365 Statewide platform, the Dynamics 365 Service enables Agencies and government employees to quickly and efficiently configure their business processes and engage with citizens using automation to eliminate duplicate data entry. In addition to reducing cycle time, this improves data integrity and eliminates manual steps – thus adding functionality that hasn’t been available. This includes providing opportunities for citizens to enhance their communication and interaction with State government, better understand and streamline the Services offered to them and receive better statuses of their requests to the State.

This Service is offered ONLY to current users of the DIT Office 365 Tenant.

Power BI

Power BI

By leveraging the O365 statewide platform, Power BI is a cloud-based business analytics service that enables anyone with a license to visualize and analyze data with greater speed, efficiency, and understanding. Power Bi connects licensed users to a broad range of data through easy-to-use dashboards, interactive reports, and compelling visualizations that bring data to life.

This service is offered ONLY to current users of the DIT Office 365 Tenant.

InTune Mobile Application Management (MAM)

InTune Mobile Application Management (MAM)

The G3 Full Suite license with Enterprise Mobility Security license can now utilize Mobile Application Management (MAM)

By leveraging the O365 Statewide platform, Mobile Application Management (MAM)

  • Prevents state data loss on mobile devices.
  • Provides an ideal solution for BYOD and State devices
  • Protects access to Office 365 and state data by utilizing MAM. This includes cut/copy/paste restrictions, preventing ‘save-as’, jailbreak detection, PIN requirements and the ability to remotely wipe MAM protected data.

Log into the Enterprise Applications support site to learn more about InTune MAM

This Service is offered ONLY to current users of the DIT Office 365 Tenant.

Other Unified Communication Services

Other Unified Communication Services

Distribution Lists

The Distribution List service is based on the Mailman listserv product, which provides controls for content filtering and list access. Mailman lists can be moderated and monitored so that designated individuals can approve all posts to the lists. Mailman lists can include members from any email domain.

Relay and Filtering

The DIT Relay and Filtering service provides message relay and sanitization (antispam filtering and antivirus scanning) for agencies not using the State’s email system.

Email Restore Service

An Email Restore Service (ERS) request is used to restore email data that is dated before October 2010. This benefits our customers by fulfilling public records requests. Having timely access to accurate information is important in such cases. Public records requests give the customer the right records at the right time. Both the Email Restore Service (ERS) request and the Public records request require the approval of authorized Agency personnel as referenced in Appendix C in the ERS Service Definition document.



  • All services are in the secure Government Cloud and meet compliance regulations.
  • Customers enjoy a full installation of Office across their PCs, Macs, Windows tablets and iPad® and Android™ tablets; as well as most mobile devices.

Each user can install Office on 5 PCs or Macs, 5 tablets (Windows, iPad, and Android), and 5 phones.

  • O365 Productivity Tools—Skype, IM, OneDrive and Mobile Access—allow real-time communication and collaboration from anywhere.
  • All Office 365 Government plans include access to the latest versions of MS Office applications. Version upgrades and updates are included in each subscription. New features are rolled out in an IT-configurable experience.
  • New third-party and customer-developed apps work with Office and SharePoint to bring web services right into documents and sites.
  • Office 365 Services are available with a guaranteed 99.9% uptime, financially backed service level agreement (SLA) from Microsoft.
  • Five layers of security and proactive monitoring help keep data safe.
  • Customers can search and discover content across Office 365 based on personalized insights.
  • Archiving and legal hold capabilities, plus unlimited storage, allow for compliance needs. Data loss prevention (DLP) policies provide for additional compliance enforcement.
  • Economies of scale enable DIT to offer these services at rates that meet or exceed commercial, private sector offerings, particularly since DIT calculates rates based on financial breakeven—not profit—targets.
  • Agency/customer administrators can accomplish common tasks such as managing their organization's mailing lists, groups, contacts, and calendar resources in real time, without having to submit a request to our Service Desk.


  • Department of Health and Human Services (DHHS), Department of Public Safety Adult Corrections (DPS), and Department of Transportation (DOT) are the largest agencies using our Email service; others include Department of Agriculture, Department of Environmental Quality (DEQ), Department of Natural and Cultural Resources (DNCR), and Division of Employment Security (DES) — about 30 agencies in all, with several counties and municipalities as well.
  • All Executive Branch users on the Email service will have their email archived per Executive Order 12.
  • Non-DIT messaging systems in the state government, counties, municipalities, and education systems can use the Relay & Filtering service in place for all agencies for a fee.
  • Mailman distribution lists are used by state agencies and other governmental entities. The statewide Amber Alert and Silver Alert lists are hosted on Mailman, as is the Governor's contact list.
  • DIT hosts more than 55,000 mailboxes. We have nearly 3,000 Mailman distribution lists; providing Relay & Filtering for more than 38 non-DIT email organizations and thousands of additional smartphones and mobile devices such as Droid and iPhones.
Next Steps

Next Steps

To take advantage of the DIT Productivity and Communication services contact our Service Desk at 919-754-6000 or 1-800-722-3946, or file a new service ticket in the DIT Service Portal.

  • If your organization is new to DIT services, we will assign a Business Account Manager as your key contact with us, to determine the next steps to fulfill your specific request, and to explain more about our portfolio of services.
  • If your organization is new to Unified Communications services, a DIT Project Manager will contact you to set up an initial meeting to explain the process by which we bring new agencies and other customers on board.
  • After these initial steps are taken, a Unified Communications team member will contact your technical staff to coordinate the details needed to fulfill your request.
  • New email users are provisioned through the NCID Identity Management service. The Unified Communications team works with NCID to set up ongoing provisioning for new customers.
  • Agencies/customers are billed monthly for Unified Communication services.
  • Billing is now split between a Support rate for Accessing O365 / Help Desk Support and Licensing. Everyone who uses the service is billed the Support Rate. Only Consolidated Agencies are billed for licensing. Non-consolidated Agencies must purchase their licenses and have them put into the State’s O365 Tenant.
  • DIT Office 365 support site 
How Do We Charge? Communications and Status

Communications and Status

If you are an existing customer, visit DIT Customer Communication Hub to self-register for communications regarding this service and to view Service Status. To register for Communications Hub emails, click on “Notifications” on the upper left of the Communications Hub screen, then click on “Notification Subscriptions.” If you are unable to access the DIT Communications Hub, contact the DIT Service Desk at (919) 754-6000 or access DIT's Service Portal.