Platform Services

In June 2013, the Department of Information Technology (DIT) established the Microsoft Office 365 (O365) program to address outdated office software issues and productivity challenges, and to implement a modern software licensing model for the Microsoft Office Product Suite. This program replaced the legacy on-premises email/archive system and now provides Enterprise-wide communication and collaboration services that improves productivity and efficiency for the workforce in State government.

Microsoft’s Office 365 (O365) Subscription Services provided through DIT offers Agencies a 99.9% financially backed Service Level Agreement(SLA). Agencies can choose from a full suite of products and services that meet their business requirements and costs.

SharePoint and One Drive - File Storage and Sharing

SharePoint and One Drive - File Storage and Sharing


Agency users get 1 terabyte (TB) of personal storage that syncs with their PC/Mac for offline access. They can easily share documents with other employees through Office or SharePoint. Note: External sharing of OneDrive content is turned off and content is deleted if the user is off boarded. Users should review, and be aware of, these retention policies when using this service.

SharePoint Team and Collaboration Sites

Teams can collaborate on projects and keep related documents, notes, tasks, and conversations organized together. In addition, it’s possible to deploy an organization-wide intranet portal used to disseminate information and news across the organization.

For a quick overview of other Microsoft SharePoint Online products and technologies, see What is SharePoint?

Dynamics 365 Customer Relationship Management (CRM)

Dynamics 365 Customer Relationship Management (CRM)

DIT Enterprise Applications (EA) provides a Statewide Business Process Platform to transform legacy paper-based business processes and case management. This new suite of Services is built upon Microsoft Dynamics 365.

By leveraging the O365 Statewide platform, the Dynamics 365 Service enables Agencies and government employees to quickly and efficiently configure their business processes and engage with citizens using automation to eliminate duplicate data entry. In addition to reducing cycle time, this improves data integrity and eliminates manual steps – thus adding functionality that hasn’t been available. This includes providing opportunities for citizens to enhance their communication and interaction with State government, better understand and streamline the Services offered to them and receive better statuses of their requests to the State.

This Service is offered ONLY to current users of the DIT Office 365 Tenant.

Power BI

Power BI

By leveraging the O365 statewide platform, Power BI is a cloud-based business analytics service that enables anyone with a license to visualize and analyze data with greater speed, efficiency, and understanding. Power Bi connects licensed users to a broad range of data through easy-to-use dashboards, interactive reports, and compelling visualizations that bring data to life.

This service is offered ONLY to current users of the DIT Office 365 Tenant.

Other Unified Communication Services

Other Unified Communication Services

Distribution Lists

The Distribution List service is based on the Mailman listserv product, which provides controls for content filtering and list access. Mailman lists can be moderated and monitored so that designated individuals can approve all posts to the lists. Mailman lists can include members from any email domain.

Relay and Filtering

The DIT Relay and Filtering service provides message relay and sanitization (antispam filtering and antivirus scanning) for agencies not using the State’s email system.

Email Restore Service

An Email Restore Service (ERS) request is used to restore email data that is dated before October 2010. This benefits our customers by fulfilling public records requests. Having timely access to accurate information is important in such cases. Public records requests give the customer the right records at the right time. Both the Email Restore Service (ERS) request and the Public records request require the approval of authorized Agency personnel as referenced in Appendix C in the ERS Service Definition document.